Payment Application Support Specialist-(Hybrid)

Payment Application Support Specialist -(Hybrid)Join to apply for the Payment Application Support Specialist -(Hybrid) role at Central 1Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.What we offerWork-life flexibilityHybrid work environmentVariable annual incentive planGenerous annual vacation allotmentTop-notch flexible benefits plan including family building and gender affirmationRetirement Plan, matched contributions at 6%Access to a learning platform and educational assistance supportAccess to a virtual wellness platformCareer development opportunitiesWellness Flex Fund to support personal interest and activitiesDay off to volunteer in your community and other paid time off optionsCorporate discountsJob SummaryAs a Payment Application Support Specialist, you’ll ensure our payment applications run smoothly and reliably. You’ll troubleshoot issues, support deployments, and help clients onboard and integrate with Central1’s DFSP payment solution.This role is ideal for someone who enjoys solving complex technical challenges, restoring service during disruptions, conducting disaster recovery tests, and contributing to the continuous improvement of our payment system.What you'll be doingProvide advanced support for payment applications and related infrastructureLead incident response and perform root cause analysis for system disruptionsCollaborate with client support, development, and infrastructure teams to resolve incidents and implement solutionsAssist clients with onboarding and integrating with Central1’s Digital Finance System PlatformSet up project environments on MuleSoft and AzureParticipate in software and OS upgradesMonitor system health and proactively resolve potential performance issuesConduct disaster recovery testing and ensure business continuity readinessEnsure all support activities comply with security and regulatory standardsDocument support procedures, configurations, and troubleshooting stepsProvide 24x7 operational support as part of a rotating on-call scheduleWhat you'll have8+ years of experience in large-scale IT environments (Software Development, Software Support, or DevOps), preferably in banking or financial servicesProven experience in application support, maintenance, and operational processesStrong ability to troubleshoot issues across software, infrastructure, security, and vendor platformsExcellent communication and customer service skillsGood understanding of payment ecosystems, banking platforms, and financial transaction workflowsDegree in Computer Science, Computer Engineering, or equivalent technical fieldTechnical SkillsWorking knowledge of MuleSoft and cloud platforms, especially AzureExperience with real-time transaction systems, batch processing, and APIsHands-on experience with MS SQL, MySQL, scripting/programming, and troubleshooting applications/systemsFamiliarity with monitoring/reporting tools (e.g., Dynatrace, Splunk)Knowledge of ITIL or similar support frameworksUnderstanding of mTLS and certificate managementSalary range: $90,000-$97,000The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesBankingReferrals increase your chances of interviewing at Central 1 by 2xGet notified about new Application Support Specialist jobs in Toronto, Ontario, Canada. #J-18808-Ljbffr