Service and Implementation Coordinator

Overview The Service and Implementation Coordinator is a critical role supporting the operations and expansion of the OST / PM program. Strides Toronto is looking to fill 2 permanent full-time positions and 1 contract full-time position (contract runs until September 2026). Bilingual skills (French / English) are very important for two of these open positions. The coordinator will provide support to existing and future agencies partnering with the OST / PM (One Stop Talk / Parlons maintenant) program and support program operations related to service delivery. This includes interagency clinician oversight on the platform, supporting clinicians’ professional development, and communicating changes in workflow. This is a remote role, with in-person office hours expected when needed. Flexibility to ensure program support during its hours of operation is required, including evenings and weekends. Responsibilities Ensure clinicians adhere to program policies, procedures, and workflows by providing support and oversight on the OST / PM platform. Provide ongoing in-the-moment support for participating clinicians (e.g., clinician huddles, inquiries, and communication of technology and workflow updates). Support onboarding of new clinicians by ensuring completion of relevant trainings, access to training platforms, and readiness for live platform use. Collaborate with the OST / PM Manager to review and meet platform, clinician, and program needs; review and update program manuals and documents to provide clear guidance. Maintain effective stakeholder engagement to support program success and growth; support operational tasks related to program service delivery. Establish and maintain partnerships across the province for long-term success; engage with existing partners and build new ones as needed. Escalate high-priority risks, issues, and queries to the Manager, OST / PM; document risks and issues and follow up as required. Foster cross-team collaboration and coordinate follow-up at operations team meetings; assist in preparing meeting materials for councils, committees, and stakeholders. Identify policies and procedures needed for ongoing program sustainment; communicate organizational and program goals to stakeholders as needed. Support the preparation of draft materials to respond to Ministry requests, including briefing notes, submissions, and funding requests. Document key information (e.g., contact information, clinical hours, attendance) for all participating agencies and organizations. Contribute to Strategy Department activities, planning, and priorities; participate in agency-wide meetings and events; promote a collaborative workplace culture. Join committees, working groups, and task forces as needed; take on tasks that advance the organization’s priorities. Perform other duties as assigned. Education and Accreditation Degree in a mental health related field. Minimum of 3 years of experience in the child and youth mental health field, preferably with knowledge of clinical settings with multidisciplinary teams. Experience working with youth and diverse communities, including Indigenous, Black, and Francophone populations. Experience with brief / walk-in counselling services. Trained in an evidence-based model of therapy. Experience with virtual counselling. Experience working in or with community mental health agencies. Trained in conflict resolution. Excellent organizational skills. Certification or specialized training in Quality Improvement, Stakeholder Engagement, Co-Design Methodology, Change Management, or Project Management is an asset. Experience working with diverse communities is an asset. Knowledge of Single Session Therapy and/or Solution-Focused Brief Therapy is an asset. Knowledge of the regional and cultural diversity of communities across Ontario is an asset. Knowledge and Skills Fluency in French and English is necessary for two of the open positions. Ability to recognize and address situations with power imbalances that may impact service users. Understanding of diversity, equity, and inclusion in the workplace and the communities served. Awareness of anti-Black racism and an anti-oppressive/anti-racism perspective in the context of social determinants of health. Strong interpersonal skills, relationship building, influence, and political acumen. A private space within a home office with safeguards for confidential service. Experience with SST or related approaches, or a combination of both. Oversight experience of similar services, and effective team-building in diverse environments. Excellent communication, judgment, presentation, and conflict management skills. Not-for-profit sector experience. Working Conditions and Hours Remote working environment, with on-site presence required when necessary. Ability to work evenings and weekends as needed (hours: 11:00 am – 7:00 pm / 12:00 pm – 8:00 pm rotation; weekends as required). 35 hours per week with flexibility to support program operations during evenings and weekends; hours subject to change based on program needs. Note: This description excludes irrelevant boilerplate and includes the EEO statements as applicable. #J-18808-Ljbffr