Senior Patient Care Navigator

OverviewSenior Patient Care Navigator (Oncology) - Remote at Sentrex Health Solutions. Position Type: Full Time. Department: Patient Programs. Work Location: Canada. Work Arrangement: Remote. Work Hours: Monday to Friday, 9-5 EST. Travel Required: No.A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. We are committed to helping patients access and maximize treatment outcomes through innovative solutions, integrated technology, and cross-functional teams.Come and join our teamThe OpportunityAt Sentrex, we thrive when our people thrive. We are looking for a Senior Patient Care Navigator to support oncology reimbursement excellence. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention to detail. The Senior Patient Care Navigator will aid in the development, implementation, and support of the reimbursement process across Sentrex.A Day in the Life (What you will do here)Navigate the Canadian reimbursement landscape with ease and confidence to secure coverage for various treatment areas with public and private payers.Lead appeal writing process in collaboration with designated PSP point of contact.Develop, implement and/or assist with regular reimbursement updates, training, and best practice sharing.Identify and promote new innovative reimbursement strategies.Drive the development and implementation of reimbursement training and products.Initiate cases with insurance companies and healthcare professionals to maximize reimbursement solutions.Respond to calls, emails, and voicemails in an efficient and friendly manner.Set and process tasks on time, and as required, to ensure an optimal patient and physician experience.Timely enrollment of patients into the Haven Patient Support Program.Coordinate and track patient services to ensure quick and continued access to therapy.Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through to completion.Electronically update the Customer Relationship Management (CRM) and provide timely updates to patients and clinics.Complete deliverables with a hands-on collaborative approach.Report Adverse Events / Severe Adverse Events (AE/SAEs) following SOP guidelines.Maintain service levels for various clients, projects and initiatives.Foster teamwork with internal business units and provide ongoing feedback to the Manager as it pertains to quality of services and training.Complete relevant reports (billing, time sheets, expenses, mileage, validate CRM reports) on time and to required standards.Participate in building relationships critical to organizational success and manage special projects.Maintain professionalism and confidentiality with all materials and exercise discretion when interfacing with the business.Additional duties as required by the Manager.What you need to ensure you are set up for successA Bachelor’s degree in a related field or equivalent work experience.Experience working within a hospital cancer clinic is considered a strong asset.Prior experience in Oncology reimbursement required.Pharmacy experience preferred.Must have previous appeal writing experience and a proven track record of successful outcomes.Previous experience working within a specialty pharmacy is considered a strong asset.Experience working directly with Physicians and HCPs with a comprehensive understanding of patient flow is required.Previous experience working within a Patient Support Programs preferred.Proficiency in Microsoft Office, phone systems, and experience with databases (ERP/CRM). Strong computer skills.Excellent organizational skills with the ability to handle changing priorities independently.Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy.Self-directed and able to work independently with minimal supervision.Knowledge of private and public reimbursement structures, systems, and the navigation process is required.Must be able to work from home with a quiet, private home office space.Excellent verbal and written communication skills in English.Strong analytical skills including interpretation of regulation and legislation.Knowledge of the pharmaceutical distribution industry is required.Excellent interpersonal, customer service, problem-solving, and conflict resolution skills.What makes you a great fit for this teamYour commitment to providing a high level of service to internal and external clients.You are highly adaptable with a track record of success during times of growth and organizational change.You have a proven track record of developing trust and influence at multiple levels.You demonstrate an impactful and candid communication style.You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.Why join Sentrex?We value our employees Our permanent full-time employees are provided with a:Competitive Salary and generous vacation entitlementWellness Program (5 paid days off for your well-being)Paid Sick DaysCompetitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life InsuranceEmployee & Family Assistance ProgramEqual Opportunity Employer statement is included in original description; Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.We encourage you to apply. We understand not every candidate will meet every qualification; if your experience looks a little different, we would love to learn more about you. Accommodations can be made available upon request for those candidates taking part in the selection process. #J-18808-Ljbffr