Global Service Desk Analyst
4 weeks ago
OverviewLong View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to workAre you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?We are looking for a professional and eager French Bilingual Global Service Desk Analyst for our Integrated Global Services team located across the following locations within Canada. You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.A Day in the LifeSubmit fully documented customer issues into a ticket management systemAnalyze the symptoms, determine the urgency and where possible, provide resolution to the issueDispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycleUnderstand and assist with all internal and external escalationsContinue to look for process improvement opportunities, and follow up with peers and leads in improving service deliveryWhat you bring1+ years of experience in a technical support role providing tier I support in a service desk or help desk roleThe ability to speak French fluently in a professional environmentExcellent French bilingual written and verbal communication skillsProven ability to troubleshoot and resolve technical and procedural issuesAbility to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionallyCapability to establish rapport among peers and colleaguesProven ability to provide superior customer service both on and off of the phoneAbility and willingness to work evenings and or weekends.What makes you awesomeITIL Incident Management understandingA+ CertificationWhy work at Long ViewGreat people and cultureRecognition programs$23 - $25 an hourWant to learn more about our culture and life at Long View? Check us out on LinkedIn and InstagramLong View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know. #J-18808-Ljbffr
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Global Service Desk Analyst
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Halton Hills, Surrey, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, W, Canada Long View Systems Full timeOverviewLong View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View,...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Long View Systems Full timeA reputable IT service provider in Canada is looking for a Spanish Bilingual Global Service Desk Overnight Analyst. The role involves providing tier I support for IT systems and ensuring service excellence. Ideal candidates have 2+ years in technical support with exceptional customer service skills in both Spanish and English. This position offers a salary...
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Remote Service Desk QA
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Global Service Desk
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Calgary, Canada Long View Systems Corporation Full timeOverviewLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View,...
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Global Service Desk
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Calgary, Canada Long View Systems Corporation Full timeOverview Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...
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Toronto, Canada RLDatix Full timeJoin to apply for the Service Desk Analyst role at RLDatixService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that...
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JPC -1454 - Service Desk Analyst
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Toronto, Canada ITS Global Full timeOverviewOur client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users.This includes problem recognition, research, isolation, and resolution steps. The Service Desk team supports the employees with various technical needs including both hardware and software.As a service desk analyst, you will be...
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Global Service Desk
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Calgary, Canada Long View Systems Full timeJoin to apply for the Global Service Desk (GSD) Analyst role at Long View Systems. Long View offers a culture that values integrity, competence, value, and fun. Our team collaborates to deliver excellent technology services worldwide and consistently receives positive employee feedback. Responsibilities Submit fully documented customer issues into a ticket...
