Full Time Service Lead

1 month ago


Mississauga, Canada Edward Jones Full time
The Service and Operations divisions are at the center of it all. We support our clients, branch teams, and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection, and managing their investment distributions. Protect their investments by mitigating risk and innovate new ways of working. br/>
Job Overview

Position Schedule: Full-Time

In the Operations division at Edward Jones, you will focus on creating the ideal client and branch experience. From account opening to trade settlement and movement of client cash and securities, to statement production and tax reporting, Operations is involved every step of the way. Through strategic thinking and cross-functional collaboration, you'll continuously identify opportunities for operational efficiency and risk mitigation, supporting the firm in its key objectives.

The Senior Department Leader - Canada - Custody and Reconciliation, Operations is responsible for Custody and Client Reporting in Canada. This includes reconciliation, client tax reporting, corporate actions, and security processing functions.Responsible for overall performance of a high risk, complex department, including establishing and achieving key performance indicators, key goals and objectives, risk mitigation strategies, and compliance with supervisory procedures and regulations in Canada. li>Has full managerial responsibility for up to 60+ people, with 2-6 team leaders, plus project leaders, risk managers, and/or technical professionals responsible to this person.Must be knowledgeable of and responsible for the development and performance of key systems in Canada. Should have demonstrated ability building scale and guarding against linear growth through staffing strategies, process improvement, abandonment, and automation.Responsible for managing relationships, systems, and contracts with vendors, regulators, IS, and external auditors.
About Us:

Join a financial services firm where your contributions are valued. We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information, or any other basis prohibited by applicable law.
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