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Customer Success Associate, Technical Support

1 month ago


Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Halton Hills Victoria Surrey London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario W, Canada Industrial Scientific Corporation Full time

ResponsibilitiesSpeech French fluently to support customers.Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionalsAccurately document customer information and a detailed problem / issue description of all support calls / emails in a CRM system. Supervise open requests and keep requests current and completeWork with other groups and internal teams to assure timely and professional resolution of customer requestsMaintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customersStrong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultationsRequires a high level of attention to detail, outstanding resourcefulness, flexibility, and the ability to work within a team settingMust be available to work standard shift until 8 pm and work company holidays.QualificationsQUALIFICATIONS REQUIRED (Non-Negotiable) :Technical and troubleshooting proficiency, training, and experienceMust speak French fluentlyExperience with Microsoft Office products – Outlook, Word, and ExcelExcellent verbal and written communication skills along with a customer-based focusKnowledge of, or experience with customer service management systems and toolsQUALIFICATIONS PREFERRED (Negotiable) :Background in providing customer service and technical supportAdditional language skills a plusEducational and / or work experience :Bachelor’s degree, Associate degree, or equivalent work experienceWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr