Records Specialist

New Brunswick Community College (NBCC) is committed to transforming lives and communities. The College is currently seeking a dynamic and competent individual for the position of Records Specialist (ASL 4). When you work at NBCC, you are a valued team member and a part of a community of leaders who are driven by learning excellence and social and economic development. Position Type: RegularLocation: St. AndrewsSalary: $47,372.00 to $57,252.00 Annually As part of the Registrar's Office and reporting to the Head of Admissions and Recognition of Prior Learning, the Records Specialist is responsible for the proactive coordination of all aspects of the student record, including personal, academic, and financial information. Records Specialists provide excellent service to all clients to ensure students, staff and faculty in the school of responsibility are informed, and adhere to academic policy and processes, so academic student records are accurately maintained. In This Role, You Will Create and/or maintain the official student record as found in the Student Information Management System, ensuring accuracy of all personal information. Process all Student Status forms, Grade Change Request forms, Course Change Request forms and internal program change requests. Advise and inform students and school faculty and staff on academic and student policies/processes. Perform fee adjustments to ensure congruence with academic load Process debit, credit, cheque cash payments, student loans, refunds and T2202 verification and processing. Reconcile student accounts. Provide front line support and troubleshooting related to student account inquiries, escalating to Financial Services where applicable. Conduct degree audits to identify and verify graduates and Honours and Academic Excellence award recipients. Issuing certificates/diplomas and supporting the convocation ceremonies. Qualifications Education & Experience A post-secondary Diploma in a related field with a minimum of 1 year of relevant experience; or an equivalent combination of education and experience. Demonstrated work experience with data entry and records management. Experience working in client service roles. Professional Skills High degree of proficiency with Microsoft Office Suite. Highly flexible with excellent interpersonal and communication skills and the ability to navigate and build relationships effectively throughout the organization. Ability to maintain a high degree of professionalism and confidentiality. Demonstrated problem-solving skills, analytical ability, and innovative thinking. Self-motivated, service and results oriented. Ability to work under pressure in a fast-paced environment. Demonstrated ability to work effectively independently and within a team. A desire for continuous learning and growth. Excellent oral and written communication skills in English. Assets Experience working in a post-secondary environment. Experience with student information management systems. Candidates must clearly demonstrate how they meet these qualifications on their resumes. Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised. With six Campuses across the province, New Brunswick Community College (NBCC) transforms lives and communities across New Brunswick and contributes to the social and economic prosperity of our province. Why work with NBCC? You want to make a difference. By working at NBCC, you can support students in achieving their educational and career aspirations, help meet the needs of employers and contribute to stronger communities across New Brunswick. You want to belong to something bigger. NBCC welcomes the individual experiences and perspectives of our learners, our staff and our partners. We nurture a culture of belonging where everyone feels valued and has opportunities to add value. NBCC is an equal opportunity employer building a dynamic team that is representative of the communities and industries that we serve. We're one of the best places to work in Atlantic Canada. For ten years in a row, we have been named one of Atlantic Canada's Top Employers because of our commitment to families, community service and employee engagement. This includes paid time off to volunteer, comprehensive benefits packages and professional development opportunities. Are you interested? Benefits At NBCC, we invest in your growth and wellbeing. We support career advancement through Professional Certifications and prioritize your whole self, with benefits like paid volunteer days and comprehensive health coverage. Some of the many benefits we offer are: Membership in the New Brunswick Public Service Pension Plan. Opportunities for professional development and training. Free access to an Employee and Family Assistance Program (EFAP). Paid sick and vacation leave. Volunteer leave. Tuition Reimbursement Programs. Curious to learn more about the benefits NBCC has to offer? Visit our Careers Page. This position is a unionized position where the terms and conditions of employment are in accordance with the NBUPPE - Administrative and Program Support Services, Education Consultation and Development and Information Technology Collective Agreement for the College. All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level. The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the well-being of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our student needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the Province. We promote an equal-opportunity work environment. All interested candidates are invited to submit a detailed application, with a resume and cover letter, online by December 2, 2025. All applications will be acknowledged upon receipt. #J-18808-Ljbffr