Operations Manager

3 days ago Be among the first 25 applicants We are seeking a technically skilled Operations Manager to lead our AI automation initiatives and manage client-facing AI systems. This role is 100% remote work from home and combines operational oversight with hands‑on technical implementation, requiring expertise in AI automation tools, workflow integration, and client relationship management. Key Responsibilities AI Automation & Integration Design, build, and maintain AI automations and workflow integrations using Make.com Connect and configure APIs across multiple platforms to create seamless automated workflows Troubleshoot integration issues and optimize existing automation workflows for performance AI Voice & Conversational Systems Develop and deploy AI voice agents and virtual assistants using platforms like Vapi, Retell, and ManyChat Configure and optimize conversational AI and LLM‑powered chatbots for various use cases Automate inbound customer support, outbound sales processes, and appointment booking systems Train and fine‑tune AI models to improve conversation quality and customer experience Client Management Manage multiple client accounts and their AI sales systems Serve as the primary point of contact for client technical requests and adjustments Implement client‑requested changes to existing AI systems promptly and accurately Monitor system performance and proactively address issues before they impact clients Provide regular reporting on system performance and optimization opportunities Operational Excellence Document workflows, processes, and system configurations Maintain quality standards across all AI implementations Stay current with emerging AI tools and automation technologies Collaborate with sales and customer success teams to understand client needs Required Qualifications 3+ years of experience in operations, automation, or technical project management Proven hands‑on experience with Make.com (formerly Integromat) or similar automation platforms (Zapier, n8n) Experience implementing AI voice agents using platforms such as Vapi, Retell, or similar tools Strong understanding of conversational AI, chatbots, and LLM applications Experience with ManyChat or similar chatbot builders Proficiency in API integration and troubleshooting Excellent client management and communication skills Strong problem‑solving abilities and attention to detail Ability to manage multiple projects and priorities simultaneously Preferred Qualifications Experience with CRM systems and sales automation tools Familiarity with prompt engineering and LLM optimization Background in customer support or sales operations Understanding of webhooks, JSON, and basic programming concepts Experience with project management methodologies Technical Skills Make.com workflow automation Chatbot platforms (ManyChat, etc.) API integration and management Conversational AI and LLM technologies Basic understanding of data structures and webhooks Employment Type: Part-Time with Full-Time Opportunity This position starts as a part‑time role with the potential to transition to full‑time as our client base and project scope expand. We're looking for someone who can grow with the company and take on increasing responsibilities. What We Offer Opportunity to work with cutting‑edge AI technology Professional development in AI and automation Collaborative and innovative team environment Clear path to full‑time employment based on performance and business growth How to Apply Please submit your resume along with examples of AI automation projects you've built or managed, particularly those involving Make.com, voice AI, or conversational agents. Seniority Level Mid‑Senior level Employment Type Full-time Job Function Management and Manufacturing Industries Software Development Toronto, Ontario, Canada CA$110,000.00-CA$120,000.00 3 weeks ago #J-18808-Ljbffr