Product Manager

Position Overview Reporting to the Chief Digital Officer (CDO), the Product Manager – Technology will design, develop, and improve Ontario One Call solutions by merging customer needs with technical knowledge to deliver new or improved solutions. This role will oversee process lifecycle, development efforts, planning, and execution. It offers an opportunity to collaborate with cross‑functional teams, ensure product quality and compliance, and provide strategic technical guidance with vendors to meet demands and business objectives. This role is pivotal in delivering strategic initiatives that optimize customer‑facing applications, including our CRM, web portal, and contact center solutions as part of a Mapping Improvement Initiative. The Product Manager will act as the central connector between business stakeholders, technical teams, and end users to deliver solutions that improve safety, efficiency, and stakeholder experience, aligning these technologies to meet evolving customer needs and support the organization’s mission. The Product Manager will work closely with senior leadership and vendors to ensure digital products align with business goals and deliver innovative customer experiences. Location and Compensation Location: Guelph office at 104 Cooper Drive, Guelph. Salary: $110,000 – $120,000 annually. The role has a hybrid work model with staff dividing their workweek between in‑office and at‑home work per company policy. Primary Responsibilities Lead product lifecycle management from concept to launch and ongoing enhancements. Integrate technologies, including cloud solutions, open‑source frameworks, and Microsoft platforms to enhance digital customer engagement and streamline platform operations. Drive improvements across customer platforms to boost efficiency, agility, and responsiveness. Ensure seamless integration and optimization of CRM, web, and contact centre technologies to support digital transformation. Hands‑on experience with Microsoft Dynamics 365, including making simple configuration changes (e.g. fields, forms, views) and resolving level 1 support tickets such as basic user issues and routine system troubleshooting. Practical experience with ESRI and related mapping platforms, including performing basic configuration tasks (e.g., layer management, map setup, symbology adjustments) and handling level 1 support requests such as user access issues and routine troubleshooting. Collaborate with business partners and technology teams to establish a technology roadmap aligned with Ontario One Call’s mission. Manage relationships with external vendors, solution providers, and stakeholders to ensure product quality and service delivery. Champion innovative solutions that improve customer engagement, satisfaction, and ease of interaction. Lead initiatives to redesign and improve customer interaction capabilities, ensuring platforms are intuitive, responsive, and user‑friendly. Promote continuous improvement and encourage collaboration across cross‑functional teams to meet organizational goals. Collaborate with internal teams, including IT, Operations, Stakeholder Relations, and Compliance, to define and deliver high‑value product solutions. Compliance and Governance: ensure compliance with internal policies, regulations, and industry standards across all customer platforms. Maintain robust documentation, policies, and standards to support platform operations and governance. Monitor product performance, adoption, and satisfaction through metrics and feedback loops. Additional Information For more information about this position, and to apply, please visit our website: https://ontarioonecall.ca/about-us/careers/ #J-18808-Ljbffr