Franchise Relations Partner

Join to apply for the Franchise Relations Partner role at Giant Tiger. Who We Are We are a Canadian owned and operated retailer (and proud of it), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement. Compensation Grade: Grade 8 Workplace Arrangements This role will follow a hybrid remote/onsite schedule. Applicants can expect to work from home, at the Head Office, and from stores. Travel to stores is a requirement of the role and there will be some after hours and weekend coverage should there be a store emergency. The region for this role is Northern Ontario. What Giant Tiger Brings Work Your Way Hybrid work arrangement Annual Profit-Sharing Program & Incentive Plan Health/Dental/Vision Benefits as of day 1 Store Discount Parental Top Up Program Employee Tuition Reimbursement Program Bursary Program for children of employees Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria What You'll Be Doing Lead and develop business plans in partnership with corporate stores to maximize profitability, converting corporate stores to franchise stores. Collaborate and coach store managers to identify local opportunities and develop action plans that support the locally owned franchise strategy, creating wealth for franchise owners. Manage the operational plan for the market, building franchise development/growth through regional and local market assessments. Implement new programs built by Franchise Operations and Merchandising to improve profitability within the market, such as partnering with stores on pet expansion to develop appropriate assortment plans. Contribute to the feedback loop to HOFRs and HSFD to provide insight on talent needs/gaps, executing associated action plans and anticipating future needs for store leaders. Ensure the culture of entrepreneurship and “Merchant Mindset” is executed with Owners/Managers using the “Freedom within the Framework” model. Act as the voice of the store at the home office, managing the communication feedback loop from stores to Operations partners and cross‑functional teams (Merch, IS), ensuring clear communication of the GT Way. What You'll Bring Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field. 10+ years of relevant multi‑unit retail and/or business experience with in‑depth understanding of store operations supported by merchandising experience. Franchise experience is an asset. Ability to understand performance trends, identify improvement opportunities, and execute actions within a fiscal year. Establish and report on key performance indicators that support financial targets. Able to effectively lead and implement projects. Analytical and troubleshooting skills to resolve complex problems. Strong communication skills at all levels of the organization. MS Office proficiency. Assets You May Have Demonstrated ability to control operational costs, including labor, supply chain, inventory, and overhead costs, to improve profitability. Proficiency in French (mandatory for Quebec market); other markets an asset. Store management and/or franchise experience a large asset. Profound AS400 system experience. Experience with analytics platforms (BI/Segment‑Looker) an added bonus. Six Sigma experience would be an asset. Travel Requirements Extended travel required. Equal Employment Opportunity Giant Tiger is an equal opportunity employer and is committed to fair employment practices. If you require accommodation during the recruitment process, please use the contact information below to request accommodation. These accommodations are designed to remove obstacles without altering the evaluation of a candidate's fit for the role, allowing candidates to fully demonstrate their abilities. This information will be kept confidential, and your right to privacy will be protected. Thank you for your interest in Giant Tiger, we look forward to reviewing your application Job Requisition: JR129816 #J-18808-Ljbffr