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Customer Service Representative

1 month ago

Calgary, Canada Bunzl Canada Full time

We are currently seeking an experienced CSR/Office Admin. This role will assist customers by educating them on our products and services, answering questions, taking, and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management.

This role will also perform various administrative and clerical tasks, helping to provide support to all departments to ensure that services are provided in an effective and efficient manner. The ideal candidate will be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents and more. They will have the ability to work diligently and independently to help maintain efficient office operations. Reliability and a strong work ethic with great communication skills are a must. Familiarity with all necessary office equipment and procedures is also required.

 

Responsibilities:

  • Provide our clients with high level customer service meeting/exceeding their needs.
  • Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
  • Support customers on our online ordering eComm system.
  • Check visitors in and direct or escort them to specific destinations
  • Copy, file and maintain paper or electronic documents and records
  • Receive, sort and distribute daily mail
  • Ordering office supplies while maintaining inventory of stock
  • General Office Administration
  • Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
  • Respond in an efficient and timely manner to inquiries and requests relating to our various products.
  • Provide customers with simple quotes.
  • Related duties involving customer service contact, via telephone, email, fax or regular mail.
  • Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements: 

  • Minimum 1 year previous experience in similar role
  • High school diploma required, relevant degree or certification is preferred
  • Possess a positive attitude and be customer focused
  • Time Management Skills
  • Effective verbal and listening communication skills
  • Proficient in dealing with escalated customer service situations.
  • Proficient verbal and written  communication skills.
  • Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
  • Solid crisis management, problem solving, administrative and organizational skills required.
  • Fast learner with initiative and a great work attitude.
  • Strong Computer Skills, including Microsoft Office and Windows based software.

 

What’s in it for you?

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. We are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

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