Temporary Support Associate

Temporary Support Associate role at Coach We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Responsibilities Understands organizational objectives and makes decisions that align with the Company priorities and values Creates personal sales and clienteling strategies in partnership with the management team Meets customer needs through solution-oriented and forward thinking Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Creates positive impressions with customers by presenting professionally aligned with Coach’s style guide Demonstrates Coach’s Selling and Service expectations at all times Influences customers’ purchase decisions by balancing patience and assertiveness Takes ownership and commitment for delivering results; aware of personal and store metrics and achieves goals Flexes personal selling techniques to contribute to overall store financial results Delivers persuasive, confident, friendly and genuine service Discusses product features and builds the sale by suggesting appropriate add-on items Works with multiple customers simultaneously and follows up to influence/close the sale Develops product knowledge and remains aware of current collections Maintains knowledge of competition and applies that knowledge to building sales and customer relationships Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing relationships Maintains a customer-focused approach and tailors interaction to individual cues Builds lasting and loyal relationships with customers Completes daily tasks without negatively impacting service or Coach standards Workplace and Environment Creates enthusiasm and positivity for a shared vision and mission Fosters teamwork, trust and collaboration with peers, customers and supervisors Demonstrates confidence when working with customers Takes initiative and shows ownership and accountability for results Welcomes feedback and adapts as appropriate Represents Coach as a brand ambassador at all times Is adaptable and flexible to change Maintains a calm and professional demeanor Creates short and long-term strategies to achieve personal metrics and performance goals Utilizes company tools to stay self-informed Handles and resolves customer issues appropriately and involves a manager when necessary Promotes and endorses a team selling environment Operations Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards Adheres to all retail policies and procedures including POS, Operations and Loss Prevention Uses Coach tools and technology to support relationship building and clienteling efforts Replenishes inventory on the sales floor as needed Processes shipments as needed Additional Requirements Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred. Knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash registers, basic computer skills (including iPad/laptop, Mobile POS and Internet). Physical: Ability to communicate effectively with customers and team; mobility to move on the sales floor and backroom; ability to reach, bend, climb ladders/stairs; ability to lift up to 50 pounds for product shipments/transfers. Schedule: Flexible schedule including nights, weekends, peak seasons and high retail traffic days. Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of performance requirements. Coach is an equal opportunity and affirmative action employer. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and relate to the requirements of the position without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Americans with Disabilities Act (ADA) – Coach will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Coach People Services. Visit Coach at www.coach.com. #J-18808-Ljbffr