Customer Success Manager

2 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada raisin Software Full time

Join to apply for the Customer Success Manager role at raisin Software About Raisin raisin is a rapidly growing SaaS company purpose‑built for the nonprofit sector. Our platform supports fundraising efforts for over 300 causes tackling critical challenges, from mental health to animal welfare, food security, curing disease, and international development. We build human‑centred technology that helps charities raise more while creating meaningful donor experiences. What You’ll Do Serve as the primary point of contact for a portfolio of mid‑market nonprofit clients, ensuring every engagement is proactive, high‑quality, and aligned to their mission and goals. Translate client fundraising objectives into actionable digital strategies using raisin’s tools and best practices. Drive adoption, renewals, and long‑term satisfaction by helping clients see measurable outcomes. Monitor account health and identify risks or opportunities for growth and expansion. Collaborate cross‑functionally with Product, Marketing, and Support to advocate for client needs and enhance their experience. Provide insight‑driven recommendations and share fundraising trends, benchmarks, and data insights to help clients improve results. Contribute to internal process improvements and playbooks that scale client success as raisin grows. Who You Are You’re energized by helping others succeed and are known for building strong, lasting relationships. You see the big picture, connect the dots between client goals and technology, and proactively guide clients toward better outcomes. You love learning how things work and using insights to inform smarter decisions. You thrive in a team environment and love working across departments to deliver a seamless experience. You’re comfortable wearing multiple hats in a fast‑paced, mission‑driven company. You’re excited by the idea of supporting causes that make communities stronger and lives better. What You’ll Bring 2–4 years of experience in Client Success, Account Management, or related roles in SaaS, Marketing, or Nonprofit technology. Strong communication, presentation, and problem‑solving skills. Experience managing multiple client accounts with a balance of strategic and operational needs. A consultative approach with the ability to identify value‑add opportunities and drive renewals or expansions. Bonus: Familiarity with fundraising, digital marketing tools, or CRM systems. Bilingual (English/French) is nice‑to‑have. Why Join Us? Mission‑first culture where your work supports real‑world impact. Collaborative, supportive team that values creativity and initiative. Career growth opportunities. Flexible work environment (remote‑first). A chance to be part of something meaningful and have fun doing it. #J-18808-Ljbffr

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