Senior Consultant, Delivery Services

6 days ago

Old Toronto, Canada City of Toronto Full time
ul>Job ID: 51838Job Category: Human ResourcesDivision & Section: People & Equity, Service HubWork Location: Metro Hall, 55 John St, Toronto, M5V 3C6Job Type & Duration: Full-time, Hybrid, Temporary Vacancy (12 months)Salary: $102,155.00
Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 18-NOV-2024 to 02-DEC-2024

An exciting opportunity to join TEAM Central in our People & Equity Division and help develop best practices to improve and modernize employee services at the City of Toronto.

The City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve. Our People and Equity Division plays a critical role within the City in promoting policies, practices and programs conducive to fostering and creating an equitable environment where employees, visitors and residents feel heard and welcome.

As the Senior Consultant, TEAM Central you will supervise a team that provides information support for all employee and manager HR inquiries. You will assist with the implementation of TEAM Central’s knowledge base, as well as provide operational and advisory support to the People & Equity Division. You will supervise the co-ordination, roll-out and delivery of programs to ensure that high levels of client service are met and issues are resolved in a timely, professional manner.

  • Manage the knowledge base and the TEAM Central website (internal and external).
  • Collaborate with the Centres of Focus (COFs), Strategic Communications and Divisions to ensure appropriate documentation/training is provided for the Inquiry and Advisory team.
  • Liaise with operating divisions regarding proposed program changes and recommend proactive strategies to increase effectiveness and to support more efficient customer service procedures.
  • Participate in consultation with the P&E Managers, in the ongoing development and implementation of the customer service policies and procedures to ensure the continued provision of efficient service delivery.
  • Implement detailed plans and recommend policies/procedures regarding program specific requirements.
  • Keep informed on corporate initiatives and divisional activities within the City.
  • Make recommendations to assist the Manager, TEAM Central P&E in effective planning and service delivery.
  • Supervise, motivate and train assigned staff of HR Consultants and Representatives, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and innovation.
  • Provide ongoing coaching to employees to ensure compliance with established service standards and accepted practices.
  • Ensure that employees are provided with and use the appropriate equipment/material/procedures required to perform the assigned duties, in accordance with City and Divisional policies and applicable legislation.
  • Assign work and oversee the day-to-day operations of staff, including authorizing and coordinating leave and overtime requests. Monitor and evaluate staff performance.

What will you bring to the role:

Passionate about staff development, you bring experience supervising and motivating a team of staff, supporting and promoting an inclusive and respectful workplace culture. Specifically, you have experience setting performance objectives, coaching, mentoring and evaluating performance.

To be successful in this role, you will have extensive human resources experience in a large complex organization, paired with experience working in an HR Service Centre. In addition, you will have significant experience with implementing projects/initiatives.

You will bring thorough knowledge of relevant human resources practices, collective agreements and employment legislation, as well as technical and project methodology knowledge.

Your success has been based on excellent customer service and communication skills that you are able to apply effectively at all levels of the organization. You are resourceful and bring well-developed problem-solving skills and can deliver on project initiatives. A CHRP, CHRL or other relevant professional designation would be an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

  • Senior Consultant, Delivery Services

    6 days ago

    Old Toronto, Canada City of Toronto Full time

    ul>Division & Section: People & Equity, Service Hub Job Type & Duration: Full-time, Hybrid, Temporary Vacancy (12 months)Salary: $102,155.00Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 18-NOV-2024 to 02-DEC-2024An exciting opportunity to join TEAM Central in our People & Equity...

  • Senior Dynamics Business Central Consultant

    6 months ago

    Old Toronto, Canada Catapult ERP Services Inc. Full time

    Senior Dynamics Business Central ConsultantCatapult is the leading provider of ERP and CRM implementation and support services for midsize businesses in Canada on the Microsoft Dynamics 365 platform. Our services extend from advisory and planning through implementation, upgrade, and customization to business process improvement, support, and managed...

  • Senior Cost Consultant

    3 months ago

    Old Toronto, Canada Turner & Townsend Group Full time

    h3>Senior Cost Consultant (Loan Monitoring)Full-timeFrom the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations. With offices located globally, you're never far away from...

  • Senior Consultant, Compensation Delivery

    1 month ago

    Old Toronto, Canada Royal Bank of Canada Full time

    Senior Consultant, Compensation DeliveryRoyal Bank of Canada – Toronto, OntarioAbout 22 hours ago, from Royal Bank of CanadaJob SummaryWhat is the opportunity? As the Senior Consultant, Compensation Delivery, you play a key role in the successful administration and reporting of various compensation programs.What will you do?Manage the administration of...

  • Senior Consultant

    1 month ago

    Old Toronto, Canada Ricardo Deutschland GmbH Full time

    Job Title: Senior ConsultantAbout the Role:We are seeking an experienced Senior Consultant to join our Rail Certification and Consulting business. As a Senior Consultant, you will be responsible for producing high-quality analysis, assessments, reports, and designs to support client projects. You will also mentor and guide junior colleagues, ensuring project...

  • Professional Services Senior Consultant

    6 days ago

    Old Toronto, Canada Sage City Full time

    Professional Services Senior ConsultantFull details of the job.Job Title: Professional Services Senior ConsultantJob Description: You implement software with minimal guidance or supervision. You have had meetings with clients and identified requirements and translated them to software solutions. You’ve managed clients and set expectations. As a...

  • Consultant/Senior Consultant, Finance and Performance

    4 days ago

    Old Toronto, Canada Iris Software Full time

    p>At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. p> Our Treasury Advisory Services team is a dedicated and market-leading national practice,...

  • Senior Manager

    6 days ago

    Old Toronto, Canada Cornerstone OnDemand Ltd. Full time

    p>Simon-Kucher's sole focus is on unlocking better growth for our clients, increasing their long-term sales, value, and profit. We achieve this by optimizing every lever of their commercial strategy – customer engagement, product, pricing, innovation, marketing, distribution, and sales.Our consulting teams are made up of industry-leading strategists with...

  • Professional Services Senior Consultant

    4 weeks ago

    Old Toronto, Canada Sage City Full time

    Job Details: Professional Services Senior Consultant Job Title: Professional Services Senior Consultant Job Description: You implement software with minimal guidance or supervision. You have had meetings with clients, identified requirements, and translated them to software solutions. You’ve managed clients and set expectations. You’ve got monthly...

  • Professional Services Senior Consultant

    4 weeks ago

    Old Toronto, Canada Sage City Full time

    Job Details: Professional Services Senior ConsultantJob Title: Professional Services Senior ConsultantJob Description: You implement software with minimal guidance or supervision. You have had meetings with clients, identified requirements, and translated them to software solutions. You’ve managed clients and set expectations. You’ve got monthly billable...

  • Professional Services Senior Consultant

    6 days ago

    Old Toronto, Canada Sage City Full time

    Job Details: Professional Services Senior ConsultantJob Title: Professional Services Senior ConsultantJob Description: You implement software with minimal guidance or supervision. You have had meetings with clients, identified requirements, and translated them to software solutions. You’ve managed clients and set expectations. You’ve got monthly billable...

  • Senior Manager, Service Delivery

    4 weeks ago

    Old Toronto, Canada Brinks Full time

    Senior Manager, Service DeliveryBrinks is seeking a Senior Manager, Service Delivery to lead our IT service delivery team in Canada. This role is responsible for managing the end-to-end IT services for Canada, working closely with Global technology and the Canadian business. The Senior Manager will be the primary contact for incident management escalations,...

  • Investment Consultant

    3 months ago

    Old Toronto, Canada Senior Care Authority of Inland Empire, CA Full time

    p>Job Title: Senior Investment Associate Job term: Permanent full-time The Opportunity – Senior Investment Associate Headquartered in Toronto, the Building Ontario Fund (BOF) is a new independent, board-governed agency that will facilitate investment by trusted institutional investors in critically needed large-scale infrastructure projects within the...

  • Professional Services Senior Consultant

    2 weeks ago

    Old Toronto, Canada Sage City Full time

    Job Details: Professional Services Senior ConsultantFull details of the job.Job Title: Professional Services Senior ConsultantJob Description: You implement software with minimal guidance or supervision. You have had meetings with clients and identified requirements and translated them to software solutions. You’ve managed clients and set expectations....

  • Senior Consultant

    4 weeks ago

    Old Toronto, Canada Turner & Townsend Full time

    Company DescriptionAt AMCL you’ll join a global team of thought leaders committed to making a difference to infrastructure and society. If you bring your talent, enthusiasm, and creativity, we’ll help you realize your potential, providing the opportunity to learn, develop and work on our exciting projects happening around the world.AMCL is recognized as...

  • Service Delivery Implementation Consultant

    4 weeks ago

    Old Toronto, Canada SAP SE Full time

    SAP Concur Service Delivery RoleWe are seeking a skilled Service Delivery Implementation Consultant to join our team at SAP Concur.About the Role:This position involves working with customers to activate their spend management & automation solutions, providing creativity, persistence, and passion for building simple solutions for complex challenges. As a...

  • Senior Cost Consultant

    6 days ago

    Old Toronto, Canada Turner & Townsend Group Full time

    ul>Full-timeCompany DescriptionFrom the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations. With offices located globally, you're never far away from our services. Working...

  • Senior Consultant – Consumer Products and Retail

    4 weeks ago

    Old Toronto, Canada Infosys Limited Full time

    Senior Consultant – Consumer Products and RetailCompany: ITL CanadaRequisition ID: 125338BRAbout the RoleAs a Senior Consultant, you will participate in the delivery of engagements aimed at designing and executing business strategies for our clients, being responsible for quality, budget, and staffing, working closely with senior client stakeholders. You...

  • Senior Business Systems Consultant

    5 days ago

    Toronto, Canada Tata Consultancy Services Full time

    Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions organization with over 55 years of experience in partnering with leading businesses. Our unique Location Independent AgileTM delivery model has been recognized as a benchmark of excellence in software development.We are seeking a Senior Business Systems Consultant to...

  • Senior Consultant, Compensation Delivery

    4 weeks ago

    Old Toronto, Canada Royal Bank of Canada Full time

    Job Summary Job Description What is the opportunity? As the Senior Consultant, Compensation Delivery, you play a key role in the successful administration and reporting of various compensation programs. What will you do? Manage the administration of Capital Market’s compensation program and Dominion Securities equity program through the maintenance...