Rooms Division Manager

3 weeks ago

Whistler, Canada Listel Hotel Whistler Full time

Open to International applicants with valid Canadian Work permits: No Terms of Employment: permanent, full-time Wage: $76,500 per year Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA Language of work: English Company Business Address: 4121 Village Green, Whistler BC, V8E 1H2 The Rooms Division Manager handles escalated guest concerns across all Rooms Division areas and ensures the entire guest journey from check-in to housekeeping to maintenance response is seamless. Responsibilities & Qualifications Ensuring the Front Office, Housekeeping, and Maintenance departments deliver consistent and outstanding guest experiences and resolution of guest concerns Regularly updating and maintaining departmental training manuals and SOPs Conduct ongoing coaching and cross-training to build multi-skilled teams across the Rooms Division. Ensure proper execution of group and individual reservations, IT reservations, and front office procedures Monitor hotel systems (e.g., PMS, key card, accounting software) to maintain accuracy and efficiency Assisting with recruiting, training and coaching front-line staff and supervisors to meet service excellence standards Leading daily communication and cross-department huddles to ensure operational alignment Leading by example in delivering exceptional guest service, with a focus on anticipating and resolving guest needs. Manage escalations, complaints, and special requests with professionalism and discretion Foster a culture of guest-first service excellence, ensuring brand standards are exceeded Ensure accurate scheduling, payroll reporting, and departmental budgeting within the Rooms Division Improving performance metrics related to guest satisfaction, occupancy, and departmental efficiency Support senior management with operational reporting and recommendations for improvements Other duties as assigned Skills Requirements 6+ years of progressive experience in travel/tourism/hospitality industry, with at least 2 years in a supervisory or managerial capacity Proven success in hotel operations leadership with responsibility for multiple departments Strong background in international customer service environments Proficiency with hotel and travel industry systems (PMS, reservations, key card systems, accounting software) Demonstrated ability to train, coach, and develop diverse teams across service functions Excellent communication, conflict resolution, and problem-solving skills. Advanced proficiency in English written and oral communication Other Perks/Benefits Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA #J-18808-Ljbffr

  • Rooms Division Manager

    3 weeks ago

    Whistler, Canada Listel Hotel Whistler Full time

    Open to International applicants with valid Canadian Work permits: No Terms of Employment: permanent, full-time Wage: $76,500 per year Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA Language of work: English Company Business Address: 4121 Village Green, Whistler BC, V8E 1H2 The Rooms Division...

  • Rooms Division Manager

    3 weeks ago

    Whistler, Canada Listel Hotel Whistler Full time

    Open to International applicants with valid Canadian Work permits: No Terms of Employment: permanent, full-time Wage: $76,500 per year Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA Language of work: English Company Business Address: 4121 Village Green, Whistler BC, V8E 1H2 The Rooms Division...

  • Rooms Division Manager

    1 week ago

    Whistler, British Columbia, Canada Bearfoot Bistro Full time $76,500 per year

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    Whistler, Canada Listel Hotel Whistler Full time

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