Technical Solutions Specialist

Join to apply for the Technical Solutions Specialist role at StackAdaptStackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward‑thinking marketers choose StackAdapt to orchestrate high‑impact campaigns across programmatic advertising and marketing channels.We’re seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You’ll work closely with the technical leadership team, product managers, software engineers, and client‑facing team members.StackAdapt is a remote‑first company, and we are open to candidates located anywhere in Canada or the United States for this position.What You’ll Be DoingCreating and debugging custom JavaScript snippets for clientsTroubleshooting simple to complex system setups across various platformsHelp guide users and clients alike with the technical intricacies of our platformIdentifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or ElasticsearchTaking ownership of escalations and highly technical problem solvingWorking with clients to help solve their technical issuesWhat You’ll Bring To The TableProven experience in technical support, product support, and/or software engineering capacityProven skill in crafting technical documentation tailored for both technical and non‑technical audiencesBasic to intermediate JavaScript and HTML experience is requiredStrong problem‑solving and analytical abilitiesExperience identifying root causes of technical issues and addressing potentially complex technical problems/questionsExperience querying databases and monitoring systems, including SQL and/or ElasticsearchStrong communication skills to explain potentially complex situations to team members and clientsExperience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, HubSpot) is a plusBasic to intermediate knowledge/experience in Digital Advertising is a plusExperience with GraphQL is a plusStackAdaptive's EnjoyHighly competitive salaryRetirement/401K/Pension savings globallyCompetitive paid time off packages including birthday's offAccess to a comprehensive mental health care platformHealth benefits from day one of employmentWork from home reimbursementsOptional global WeWork membership for those who want a change from their home office and hubs in London and TorontoRobust training and onboarding programCoverage and support of personal development initiatives (conferences, courses, books etc)Access to StackAdapt programmatic courses and certifications to support continuous learningAn awesome parental leave programA friendly, welcoming, and supportive cultureOur social and team eventsAbout StackAdaptWe’ve been recognized for our diverse and supportive workplace, high‑performing campaigns, award‑winning customer service, and innovation.Ad Age Best Places to Work 2024G2 Top Software and Top Marketing and Advertising Product for 2024Campaign’s Best Places to Work 2023 for the UK2024 Best Workplaces for Women and in Canada by Great Place to Work®#1 DSP on G2 and leader in a number of categories including Cross‑Channel AdvertisingStackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. #J-18808-Ljbffr