Director, Recovery and Resolutions

OverviewDirector, Recovery and Resolutions (Collections) at Fig. We are seeking a strategic, hands-on Director of Recovery & Resolutions (Collections) to own Fig’s collections strategy, execution, and team development. Reporting to the VP, Head of Business Operations and working alongside the senior leadership team, you will shape how Fig supports customers in delinquency — balancing empathy, innovation, and credit risk discipline. This role is ideal for someone excited to lead the future of collections in an AI-first world — experimenting with new technology, rethinking legacy processes, and building a modern, customer-first recovery model. You’ll manage a small but growing team, expand our vendor network, and work cross-functionally to deliver results that improve customer outcomes and protect Fig’s portfolio.What you\'ll doLead Fig’s collections strategy across pre- and post-charge-off portfolios, aligning to credit risk appetite and business goalsLead and implement AI solutions to improve recovery, efficiency, and customer experienceEstablish and lead a disciplined performance cadence (stand-ups, MBRs, QBRs) and set clear OKRs for the team each quarter to drive accountability and resultsLaunch and monitor programs to increase recovery rates, reduce delinquency, and mitigate losses — including hardship solutions and debt salesBuild upon and manage a high-performing vendor network (1st party, 3rd party, legal) with clear KPIs, SLAs, and a champion/challenger modelPartner with Risk and Product to directly align strategies and deliver seamless delinquency journeys for customersOwn collections reporting and present insights, risks, and recommendations to executives and the Risk Management CommitteeMentor and develop the team, creating a culture of accountability and continuous improvementMaintain compliance with Fig’s policies and Canadian regulatory standards, updating processes as neededLeverage data and performance metrics to spot trends, streamline workflows, and support resource planningEvaluate and implement best-in-class tools (CRM, dialers, AI bots) and process automation to scale operations effectivelyWhat you\'ll bringExcitement for using AI, automation, and technology to modernize collections8+ years in collections, recoveries, or credit risk management, with direct leadership of teams and vendorsExperience building strategy while staying hands-on with operations and executionStrong analytical skills with the ability to turn data into actionable insights and measurable resultsProven success working cross-functionally with Product, Design, Engineering, and Risk teamsFamiliarity with Canadian collections laws and regulatory requirements (asset, not requirement)Comfort thriving in a fast-paced, evolving environment with minimal oversightWhy Fig?Unique opportunity to join a company in its scaling phase and shape the future of lending in CanadaCompetitive compensation, bonus, and benefitsRetirement savings program with employer matchingComprehensive medical, dental, and vision coverage, plus health and wellness spending accountsGenerous vacation and parental leave top-upContinuing education stipend for professional developmentWorking Location: Hybrid with 1 day per week out of the Toronto officeOur commitment to diversity, equity and inclusionWe are an equal opportunity employer and are committed to diversity at our company. We do not discriminate on the basis of race, religion, culture, sexual orientation, gender identity and physical ability. Diversity of backgrounds, perspectives, and experience is fundamental to our business. We believe in fostering an environment where team members of all backgrounds can feel comfortable bringing their whole selves to work every day. We aim to ensure all of our employees work in an environment that makes them feel valued, heard, and supported while they strive towards career pursuits and their personal and professional growth. We are committed to providing accommodations for all candidates that require them and in all aspects of the recruitment, selection, and/or assessment process. If you are selected to participate in any part of the selection and/or assessment process, please inform us of any accommodation(s) that you may require. #J-18808-Ljbffr