Director, Clinical Strategy and Operations

Director, Clinical Strategy and Operations About Us: The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives. Position Summary: The Director, Clinical Strategy and Operations plays a pivotal leadership role in advancing the strategic direction, operational excellence, and quality of clinical programs and services at CMHA HPE. Reporting to the Senior Director of Clinical Services, the Director provides vision, structure, and oversight to ensure programs deliver high‑quality, evidence‑informed, and client‑centered care across Hastings and Prince Edward. This role is responsible for aligning clinical operations with organizational strategy, integrating data‑driven decision‑making, quality improvement, and privacy compliance into daily practice. The Director oversees a portfolio of clinical programs and supports program managers in achieving performance targets, accreditation standards, and service excellence goals. In collaboration with the Senior Leadership Team, the Director contributes to strategic planning, clinical system design, and regional integration initiatives that strengthen continuity of care and interdisciplinary collaboration. Acting as a key connector between strategy and service delivery, the Director ensures that clinical programs are operationally sound, fiscally responsible, and responsive to evolving community and system needs. The incumbent promotes a culture of accountability, learning, and innovation, and demonstrates CMHA HPE’s values at all times. Minimum Qualifications & Experience: Master’s degree in Social Work, Nursing, Psychology, Counselling, or a related health discipline. Active registration and membership in good standing with a regulated health professional college (e.g., OCSWSSW, CNO, CRPO). Certification or demonstrated experience in clinical supervision and the delivery of psychotherapy is strongly preferred. Training or certification in privacy management (e.g., CIPP/C, CIPM), leadership, project management, or change management is considered an asset. Minimum 7 years of progressive experience in clinical services, including program development, service delivery, and staff supervision. Experience working with integrated health care models and community‑based mental health and addiction services. Proven track record in strategic planning, budget management, and performance measurement. Strong understanding of PHIPA and related information governance frameworks (e.g., FIPPA) and their application within clinical and privacy‑sensitive environments. Demonstrated experience implementing evidence‑informed, data‑driven clinical models of care that improve quality, consistency, and outcomes. In‑depth knowledge of evidence‑based practices, clinical frameworks, and mental health legislation relevant to community‑based mental health and addictions services. Proficiency in applying risk assessment methodologies and quality improvement processes to strengthen safety, compliance, and service excellence. Ability to lead, motivate, and support multidisciplinary teams. Demonstrated ability to mentor staff and promote professional development. Strong collaboration and conflict‑resolution skills. Proficient with Microsoft Office Suite, electronic health records, and data management systems. Must possess a valid Ontario Driver’s License, regular access to a reliable vehicle, and proof of adequate vehicle insurance for travel between agency sites and community meetings. Satisfactory vulnerable sector check required prior to hire. Benefits: At the CMHA HPE, we prioritize the well‑being and professional growth of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer‑matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work‑life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. How to Apply Please submit a resume and cover letter quoting competition number 2025-092 to careers@cmhahpe.ca. Accessibility Statement The Canadian Mental Health Association HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier‑free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve. Seniority level Director Employment type Full‑time Job function Business Development and Sales Industries Mental Health Care #J-18808-Ljbffr