Account Manager, Group Benefits

Business Line: Group BenefitsHours Per Week: 35 (Full-Time)Location: Kitchener – Hybrid (https://www.nfp.ca/about-nfp/find-an-office)Job Duration: Full-Time, PermanentAbout the RoleWe’re looking for an Account Manager who will join as a key member of the group benefits service team. The AM will work autonomously and in collaboration with consultants and fellow AMs to service an assigned block of business. This includes liaising with other internal, client & carrier stakeholders to act as an escalation resource for claim and contract issues.What you’ll DoAssist in implementation and amendments of programs with the insurance carrier on behalf of the client; ordering monthly billing statements and experience reports from carrier websites as requiredMeet with new clients to gather data critical to installation of new business, debriefing after the account has been installedPrepare for and participate in employee presentations, meetings and benefit fairsProvide on-going support to Plan Administrators by preparing and implementing revisions for plan design changesProvide clarification of administrative procedures, contractual terms and conditions, and product specific featuresWhat You BringGBA (Group Benefit Associate) is an assetTypically, 4+ in the group insurance industry specifically in employee benefits, including Underwriting, Sales & Service working on mid to large size companiesExtensive knowledge of group benefits policy contracts and languageStrong oral and written communication skills, including business writing skillsExceptional attention to detail including strong organizational skills and the ability to prioritize/manage workload under pressure with tight deadlinesAbility to work autonomously but also able to collaborate well with teamStrong decision-making, problem-solving and analytical skillsStrong working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)Who We AreNFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations.What’s In It For YouNFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.A hybrid environment approach that keeps the best interests of our staff and our clients in mindAnnual bonus plan for all employeesMatching RRSP plan of 5% of salaryReferral Commission PlanGenerous benefits plan including Health Care Spending Account starting on the first day of employmentFull support for continuing education & internal opportunities to grow as an insurance professional to advance careerReimbursement of license fees and professional membership duesA global team of industry leaders focused on employee retention, client growth, industry innovation and collaborationOur employees are the foundation of our success.NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work.We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr