Field Service Representative

Join to apply for the Field Service Representative - Canada role at Hologic, Inc. Hologic is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services, as well as medical imaging systems, biopsy devices, and surgical products, with a strong commitment to women’s health. Our mission is to enable healthier lives everywhere, every day, and our promise is The Science of Sure. This is a field-based role requiring extensive travel and bilingual (French/English) proficiency. Responsibilities Execute and document preventive maintenance activities according to service protocols and manufacturer specifications. Plan and coordinate service routes to maximize travel efficiency and minimize disruption to clinical operations. Build strong relationships with clinical and biomedical teams at customer sites. Troubleshoot and repair equipment, escalating complex issues to engineering as needed. Provide feedback on product and service issues to internal stakeholders. Represent Hologic with professionalism and technical confidence during all customer interactions. Maintain accurate and timely service documentation within the CRM system. Knowledge Required Strong understanding of medical equipment operation, particularly fluid management systems, diagnostics platforms, and mammography units. Knowledge of regulatory standards related to medical device servicing. Familiarity with CRM/service management tools. Working knowledge of chemistry principles and chemical handling techniques. Understanding of electronic testing equipment and inventory/procurement systems. Skills and Abilities Excellent organizational and time management skills. Strong problem-solving and analytical capabilities. Ability to independently manage a dynamic, travel-heavy schedule. Effective communication skills in both French and English (verbal and written). Mechanical and electrical troubleshooting proficiency. Competence in technical documentation and reporting. Strong computer skills and ability to interface with customers. Experience with robotics, fluidics, and pneumatics preferred. Behavioral Competencies Self-starter with high energy and a can-do attitude. Comfortable working independently in a field-based environment. Adaptive and solutions-oriented, able to thrive in unpredictable or high-pressure situations. Customer-centric approach with a collaborative mindset. Willingness to travel extensively (75%+; 3–4 nights away per week) and work across multiple provinces. Qualifications Bilingualism (French & English) required. Valid Canadian driver’s license with a clean driving record. BS/BA degree or equivalent experience preferred; AA/AS degree and/or practical military experience considered. Experience 1–2 years of related field experience with direct customer interaction. Why join Hologic? We are committed to making Hologic the destination for top talent. We provide comprehensive training when you join as well as continued development and training throughout your career. Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement and may only submit candidates invited by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Equal Opportunity Employer: Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans. Job details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Medical Equipment Manufacturing Get notified about new Field Service Representative jobs in Quebec, Canada. Location: Saint-Eustache, Quebec, Canada #J-18808-Ljbffr