People Services Coordinator

1 week ago

Toronto, Canada Dental Corp Full time

**Who you are** You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment but also enjoy your autonomy to accomplish tasks and provide excellent service to our Dental Practices.This position is based out of Dentalcorp's Toronto Support Centre from Monday to Thursday and Fridays are work from home. Reporting to the Manager, People Services, you will be providing operational support for the newly created HR Shared Services Team (DC Connect).**Purpose of the position** The People Services Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution. The People Services Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.) This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement **In this role, you will** Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access Promote the customer experience and increase satisfaction through efficient and courteous service Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systemsUndergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalentMinimum of 2 to 3 years' human resources experience Analytical abilities to monitor service levels, performance, and metrics to inform course of actionAbility to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder groupStrong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Services team Knowledge of applicable laws and legislations Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement Our purpose is to provide the best care for our patients.We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.
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