Resident Manager

Purpose Responsible for the day-to-day maintenance of all building operating systems and ensuring the physical condition of the property meets SKPM standards. Manage facilities service and repairs within safety, high-quality customer service, and efficient operational standards. Tenant Relationships Maintain strong relationships with tenants that reflect admirable customer service. Ensure prompt service to tenants and prospective tenants. Reasonably enforce the landlord’s rules and regulations. Serve 24‑hr notice of entry in a timely manner for all scheduled maintenance and inspections. Deliver any communication, legal notice, or letter to residents. Information & Relationship Management Provide information about vacant suites to prospective residents and other relevant parties. Answer questions from prospective residents in person, by phone and e‑mail in a timely, pleasant and informative manner. Schedule appointments with prospective residents, build relationships and show vacant suites as directed by the Leasing Agent and Property Manager. Fill out guest cards and daily traffic report; report final results on a weekly basis to the Property Manager. Follow up with completed guest cards for prospective tenants. Promote tenant retention by communicating effectively with existing residents and ensuring, in close cooperation with the Property Management team, that resident issues are dealt with. Leasing & Lease Administration Answer all rental inquiries via email and calls within the same day and book appointments with prospects. Provide prospective residents with the rental application link via Property Vista. Collect the first month’s rent, home insurance confirmation and signed parking/locker forms if applicable. Schedule tenancy agreement signing appointments; have agreements signed by all relevant parties and perform move‑in inspection. Notify applicants of the status of their application within two business days of completion. Organize and administer the residential referral program. Record all leased units, including vacate date, lease date and move‑in date. Regularly inspect all vacant units to confirm clean, ready condition as directed by the Property Manager. Rent Collection Weekly rent arrears collection, including phoning, emailing and door‑knocking as directed. Same‑day rent cheque deposits to the bank (applicable outside the GTA area). Maintenance & Repairs Supervise trades and suppliers and coordinate all facilities service and repairs pertaining to building and related equipment. Daily update maintenance requests status in Property Vista. Issue purchase requisitions (PRs) in Property Vista prior to scheduling contractors upon Property Manager approval. Respond to all facility emergencies in a timely manner and submit occurrence reports on the same day if necessary. Investigate all requests for repairs in a timely manner upon receipt of a written request via Property Vista or email. Ensure that the building and its environment are clean by completing daily walk‑throughs. Supervise cleaning, snow removal and landscaping operations; assist if needed as directed. Prioritize and conduct minor repairs (plumbing, lighting, etc., as directed). Pull out garbage, recycle and organic bins/totes to the designated area for pickup as per schedule. Remove old appliances, bring in new (spare) appliances as needed and directed. Order building supplies upon Property Manager approval and keep organized inventory. Cleaning Thoroughly clean lobbies, laundry room and washroom, hallways, staircases, elevator cab, garbage chute and garbage rooms, including mopping and vacuuming of all floors, runners and furniture using designated chemicals, supplies, and equipment. Clean and wipe all windows, doors, trims, baseboards, walls and floors in the common areas, including the tops and interiors of washers and dryers. Dust all lobby area light shades, table tops, picture frames, and elevator fans. Clean and polish all stainless steel. Ensure that all outdoor grounds are free of litter and pet debris; all trash/garbage cans are empty. Ensure that indoor/outdoor parking areas are free of litter and pet debris; all trash/garbage cans are empty. Safety Ensure that all life safety systems are inspected as scheduled and that they are in working order; the daily/monthly checklist is completed. Inspect all mechanical rooms (boiler, elevator and electrical rooms, etc.) on a daily basis; the daily/monthly checklist is completed. Identify, report and schedule rectification of any safety hazard issues within the facility and grounds. Inspect all sidewalks and driveways during winter season, correct any hazardous conditions and perform daily snow log. Scope Work in close cooperation with tenants, vendors, contractors and the Manager, Capital Projects. Remain on‑call rotation for buildings within the area as per schedule and respond to emergencies within 15 minutes maximum timeframe. Perform other duties as assigned. Education Minimum: High School Diploma (Grade 12). Experience Preference: 3 to 5 years of technical and practical experience. Preference: Previous experience as Resident Manager. Skills and Abilities Actively support SKPM values: Honesty, Integrity, Trust & Respect. Motivated to learn more and grow within this position. Look for ways to improve processes. Strong customer service orientation. Patient with the ability to listen to others. Takes initiative. Has a high tolerance for stress. Respectful of and compliant with rules and regulations (especially concerning safety). Sound judgment & decision‑making competencies. Strong planning and organization. Attention to detail. Special Requirements Ability to stand and walk for extended periods. Ability to frequently stop, bend, and kneel. Ability to lift and move objects weighing up to 50 lbs. Work is performed both indoors and outdoors in a variety of environmental conditions. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Thank you for your interest in Sterling Karamar Property Management. We appreciate all applications; however, we will only contact candidates selected for advancement. Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr