Temporary Support Associate

OverviewWe believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We are a global house of brands with unwavering optimism, committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.Job Description - Reports to: Store ManagerPositionTemporary AssociateAreaSales & Sales SupportRole and ScheduleThe Temporary Associate role is part of the store\'s overall success and efficiency during a high-volume period and supports our brand commitment to provide products to our customers. Our peak season is when we see the most amount of Coach customers and we are looking for passionate brand ambassadors to add to our store teams.ResponsibilitiesEngage customers using the Coach Experience Service expectation and selling behaviorsInteract genuinely and naturally with the customerMaintain accuracy when operating POS and adhere to Coach cash handling policyEnsure accurate email/name and data capture where permitted by lawEnsure proper phone etiquette is upheld when answering store callsDrive conversion through client engagement and omni selling techniquesSupport back of house tasks as neededRepresent Coach brand appropriatelyBasic computer skillsAbility to execute at a fast paceAttention to detail and accuracyAble to climb, bend and kneelAble to meet Coach Availability and Scheduling Expectations, including working a flexible schedule including nights, weekends, and holidaysMust be available to work October 15 through January 1Competencies for All EmployeesCourage: Doesn\'t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; handles sensitive issues directly and promptly.Creativity: Generates new and unique ideas and makes connections among ideas.Customer Focus: Is dedicated to meeting customer expectations; uses customer information to improve products and services; builds trust and relationships.Dealing with Ambiguity: Adapts to change and uncertainty; acts without having the total picture when needed.Drive for Results: Exceeds goals; remains focused on bottom-line results.Interpersonal Savvy: Relates well to others and uses diplomacy to navigate situations.Learning on the Fly: Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement.Competencies for All People ManagersStrategic Agility: Sees ahead and articulates credible visions; develops competitive strategies and plans.Developing Direct Reports and Others: Provides challenging tasks, development discussions, and plans; supports career goals and development.Building Effective Teams: Fosters morale, open dialogue, and collaboration; defines success for the whole team.Equal OpportunityTapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.Americans with Disabilities Act (ADA) - Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.Visit Tapestry, Inc. at http://www.tapestry.com/Work Setup and CompensationWork setup details and compensation information: BASE PAY RANGE TO; Click Here - Canada Coach Store Compensation & Benefits; Req ID: 123046 #J-18808-Ljbffr