Assistant Shop Manager

2 months ago


Moncton, Canada Cannabis NB Full time
b>Position Objectives: The objective of the Team Lead role is to support the mission, vision, values, and pillars of Cannabis NB by providing leadership and management to the retail team and supporting the Retail Store Manager in the delivery
of retail processes in order to achieve operational objectives.Core Competencies: Learning Orientation, Adaptability, Innovative, Inquisitive, Active listener, Emotional Intelligence, Impactful Communication, Building Relationships, Influencing, Inspiring Others, Guiding Team Success, Delegating, Coaching. In support of the strategic pillars and in partnership with the Retail Store Manager, the responsibilities of a Team Lead of Cannabis NB may include but are not limited to:

Ensure adherence to loss prevention policies to support achieving store shrink goals.Lead, focus, and support CERs in the execution of store processes to optimize operations:Stock rotation (FIFO).Perform functions related to inventory control.Execute product replenishment.Manage and approve time/attendance in timekeeping software.
Corporate Citizenship:
Immediately report and address any lapses in compliance with corporate policies, provincial, or federal laws.Foster a Quality, Safety, and Curated Service culture.Ensure in-store social responsibility processes and practices are adhered to and evaluated to ensure effectiveness.Represent the organization within the community as a strong pillar.Lead, coach, and support retail team in the execution of customer engagement processes to optimize the customer experience:Maintain a neat, clean, and organized store.Manage flow of customer traffic.Execute sales and returns based on operational policies while ensuring customer satisfaction.In alignment with brand standards, ensure customer satisfaction is a top priority.Ensure consistent execution of brand standards.Model team member language based on appropriate industry standards.Ensure alignment of digital signage with operational standards.Performance Culture:
Working in partnership with the Retail Store Manager, the Team Lead’s responsibilities are as follows, but not limited to:
team members know that their management team cares about them and their successes.PASE setters for each shift.Conduct performance reviews and manage professional development of team.Develop and maintain a diverse, high-performing retail team through consistent selection, development, and motivation.
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