Bilingual Collections

About the Opportunity We are seeking a Collections / Asset Recovery Specialist to manage accounts in repossession. The ideal candidate will possess strong negotiation skills, a thorough understanding of collections processes, and a passion for helping customers resolve their debts. This role involves communication with customers, skip tracing, asset recovery analysis, and ensuring compliance with company policies and regulations. Duties Manage accounts in repossession, facilitating communication with customers to negotiate payments and avoid repossession Employ skip tracing techniques to locate lessees when contact is not established Confirm asset location and coordinate the best times for recovery or return Research recovery fees (bailiff, transport, towing, storage, and sale commission) and assess the fair market value of assets Determine the best course of action for asset recovery, including vendor returns, auctions, or remarketing strategies Assign bailiffs for asset repossession based on proximity to the lessee’s location Send notifications to customers regarding asset sales, including Notices of Sale Calculate deficiency balances post-sale and issue deficiency letters promptly Address lessee objections and suggest viable payment sources Negotiate pay-off balances, settlements, or payment arrangements on overdue accounts Analyze lessee financial information through credit bureau reports and prepare files for potential legal action Monitor payment arrangements set by the Litigations Manager and assist the collections team with non-repossession accounts Support the insurance department by obtaining insurance renewals and contacting customers regarding cancellations to prevent repossession Identify accounts suitable for non-accrual or early charge-off status Respond to all incoming calls in assigned queues, maintaining performance standards Prepare notes for weekly collections team meetings to discuss account progress and strategies Execute other duties and special projects as assigned About You The successful candidate will have the following : High School diploma or GED required; a minimum of four (4) years of collections experience in commercial / consumer industries, particularly with accounts over 30 days past due Proficient in English and French required, with strong grammar, spelling, and composition skills Advanced computer proficiency, particularly in Microsoft Office and Excel, as well as email and basic internet usage Experience interpreting consumer credit reports, particularly from Equifax Excellent organizational and time-management skills with a strong attention to detail Quick learner with the ability to stay informed on various types of equipment and repossession processes Strong interpersonal skills and internal customer service orientation Ability to assess the cost-effectiveness of pursuing equipment and calculate recovery costs accurately Ability to thrive under pressure, meet tight deadlines, and manage multiple tasks effectively Strong persuasion, negotiation, problem-solving, and conflict resolution skills Ability to build effective working relationships across the organization and with external agencies Strong sense of responsibility for assigned tasks and the ability to complete them on schedule Capacity to work effectively within a diverse workforce Team player who can work independently while exercising sound judgment in decision-making Ability to communicate information efficiently and effectively About the Job Hybrid work environment - 1 day in their North York Office (GTA) #J-18808-Ljbffr