Ratings Operations Specialist: S&P Global Ratings

About the Role: The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes. This role is pivotal in driving end‑to‑end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization, including Commercial, Data, Analytical, Compliance, and Technology, the Operations Specialist uses business knowledge and operational acumen to continuously improve processes and align with business value. Responsibilities and Impact: Complete key steps of the end‑to‑end ratings process for low and medium complexity jobs independently with pace and precision to meet customer needs. Support team priorities, including job processing, continuous improvement, and change management, with pace and quality to meet customer needs. Show proficient understanding of the end‑to‑end ratings process, SOPs, operating manuals, and standard work. Guide analysts and other business partners through the ratings process and support change management of improvement efforts. Voice continuous improvement needs, participate in problem‑solving, and process improvement efforts to live the ROS mission and achieve the ROS vision. Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs. All employees are required to work from the office a minimum of two days per week. Candidates reaching the final stage of our interview process must attend at least one in‑person interview at the nearest S&P Global Ratings office before an offer can be made. Basic Required Qualifications: Bachelor’s degree is required. At least one year of applicable professional experience in operations or a client‑facing role. Must be able to prioritize, multitask, and stay poised in a fast‑paced, high‑pressure environment while ensuring the highest quality output. Comprehensive English communication skills (intermediate level reading, speaking, and writing) are required. Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required. Must have the ability to work effectively and collaboratively with a variety of business partners in a team‑oriented, global environment. A strong ability to guide and influence colleagues and stakeholders is required. Must be an adaptable self‑starter who wants to take the initiative and drive tasks to completion with strong execution. Additional Preferred Qualifications: Deep understanding of end‑to‑end ratings processes, SOPs, and standard work. Ability to execute low‑to‑medium complexity jobs with pace and precision. Skill in identifying inefficiencies and contributing to process‑improvement initiatives. Strong interpersonal and communication skills to guide analysts and partners across Commercial, Data, Technology, and Compliance teams. Ability to connect stakeholders, support change management, and influence outcomes in a global, team‑oriented environment. Poised multitasker who thrives in fast‑paced, high‑pressure settings. Self‑starter mindset with a drive to take ownership, prioritize effectively, and execute with quality. Work Environment: Hybrid work requirement: all employees are required to work from the office at least two days per week. Interview requirement: in‑person interview at the nearest office is required for final‑stage candidates. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. #J-18808-Ljbffr