GOAPRDJP00000718 - Business Intelligence Analyst - Intermediate

Business Intelligence Analyst - Intermediate Client: Government of Alberta Work Location: 7000 - 113 ST, Edmonton, Alberta CAN, T6H 5T6 (Remote) Estimated Start Date: 03/12/2025 Estimated End Date: 30/11/2026 Business Days: 250.00 Estimated Hours per Day: 7.25 Maximum Duration of Extension: 12 Months Project Name Contact Centre Reporting Project Overview The contact centre program brings consistent service to 80+ contact centres located within different ministries. These contact centres are serving Albertans, and a significant number of other departments, boards, and agencies. Reporting to the Contact Centre Service Owner, the resource will participate in development and maintenance needs identified within contact centre program. This includes development, management and enhancement of the contact centre reporting platform. General Responsibilities Design and build a new PowerBI workforce insights dashboard which consolidates HCM data metrics. Responsibilities will include project planning, stakeholder engagement, prototype design, testing, and release. Collaborate with cross-functional teams, both internal and external, to ensure alignment with business objectives and data reporting requirements. This includes collaboration with both technical and non-technical resources. Capture and maintain documentation of business and technical information, ensuring transparency and traceability. Develop training materials and strategies to enable end-users to effectively use the new dashboard. Provide training to the internal team as needed. Identify and elevate issues and risks as appropriate, and work to resolve them to ensure smooth project progression. Manage tasks, action items, and timelines for the project. Follow up on outstanding items and elevate as needed. Effectively communicate findings, insights, and project progress to stakeholders in a clear and understandable manner for both technical and non-technical audiences. Prepare presentations and demonstrations for engagement with stakeholders. Ensure data governance and data quality practices are adhered to in the creation and maintenance of the new dashboard. Ensure that data security and privacy guidelines are followed in all aspects of the work. Note This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Province. Working Hours / Location Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province. Work must be done from within Alberta, due to network and data security issues. It is anticipated the role will be primarily remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink. Eligibility and Application Steps If you are enthusiastic about this exciting opportunity, please provide the following documents: hrsmss@smsoftconsulting.com Without mandatory documents, we cannot submit a candidate. Updated Resume in Word format (Mandatory) Skills Matrix and References (Mandatory) Expected hourly rate (Mandatory) Visa Status (Mandatory) LinkedIn ID (Mandatory) Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role If you have any questions or need further clarification, feel free to call or text at (647) 408-1348. #J-18808-Ljbffr