Full-Time GENERAL MANAGER

4 weeks ago


Burlington, Canada Liebherr-Werk Nenzing GmbH Full time
h3>Bilingual General Manager, Customer Service, Earth Moving

Burlington, ON

Job ID: 74998

Division: Liebherr International

Company: Customer Service

Country: CA

Entry level: Not specified

Type of contract: Full time

Join Liebherr Canada Ltd., a global leader in the heavy equipment industry, renowned for innovation and quality.

As General Manager, Customer Service for our Earth Moving Division, you will lead and transform customer service operations, driving strategic growth, business development, and operational excellence. This bilingual (French/English) role oversees Customer Support and Technical Services, ensuring optimized warranty processes, efficient inventory management, and enhanced financial performance. li>

Build and maintain strong partnerships with customers, internal teams, and industry leaders through consistent engagement, including site visits and participation in industry forums.Oversee and ensure integration of customer service processes with sales workflows, including warranty management, third-party tool approvals, and comprehensive machine documentation.Lead and report on customer service financials, including P&L oversight, capital expenditure planning, and workforce management.Champion the development of managers and teams, focusing on building leadership capabilities, promoting professional growth, and maintaining high engagement levels.Minimum Requirements
  1. 10+ years of experience in a senior service-focused role within the heavy equipment or closely related industry.
  2. A valid driver's license and passport is required for this position.
  3. A commerce or business degree or diploma considered an asset.
  4. Customer-focused, with proven success in delivering exceptional, world-class experiences.
  5. Extensive experience in effective project and change management.
  6. Exceptional people management skills, including coaching and team development.
Our Offer
  • Highly competitive wages
  • Extensive benefits with employer paid premiums starting day 1
  • Hybrid work opportunities for select roles*
  • Paid vacation starting at 4 weeks PLUS 6 dedicated family, health and wellness days
  • 6% employer RRSP matching
  • Annual allowance for continuing education
  • International training & development work opportunities for select roles*
  • Vehicle allowance for select roles*
  • And much more

Liebherr Canada Ltd. is committed to providing a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.



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