Training and Continuous Improvement Manager

19 hours ago

Eastern Ontario, Canada Associated Grocers of New England, Inc. Full time

Job Category: Warehouse

Requisition Number: CONTI001684

Posted: September 24, 2024

Employment Type: Full-Time

Location: 11 Cooperative Way, Pembroke, NH 03275, USA

POSITION RESPONSIBILITIES/ACCOUNTABILITIES:
  • Document project requirements from management, end users and various technical resources to establish clear project objectives, limitations, risks and scope.
  • Perform and/or lead user acceptance testing on new processes.
  • Lead and manage continuous improvement projects to drive operational efficiency, reduce waste, and enhance product quality.
  • Collaborate with cross-functional teams to identify process improvement opportunities and develop actionable plans.
  • Utilize continuous improvement methodologies to analyze current processes, identify root causes of inefficiencies, and implement effective solutions.
  • Develop and deliver training programs to educate employees on continuous improvement principles and practices.
  • Monitor and report on the progress of improvement initiatives, ensuring alignment with company goals and objectives.
  • Facilitate workshops and kaizen events to foster a culture of continuous improvement and innovation within the organization.
  • Work closely with senior leadership to align continuous improvement efforts with the overall business strategy.
  • Drive change management initiatives to ensure smooth implementation of process improvements, addressing any resistance and fostering buy-in across all levels of the organization.
  • Develop and execute change management plans, including communication strategies, training, and support mechanisms, to facilitate successful adoption of new processes and practices.
  • Manage the Coaches’ program and prioritize work allocation, training, and problem resolution.
  • Work collaboratively with risk management team to reduce liability through training, education and awareness.
  • Develop and implement record keeping procedures of training records and ensure records are in accordance with applicable regulations, policies, and standards.
  • Recruit and train staff.
  • Inspect, evaluate and recommend improvements to workplace environments, equipment, and practices to ensure compliance with safety standards and government regulations.
  • Recommend new programs, policies and procedures and assist in their creation.
  • Evaluate employee performance to ensure they are meeting or exceeding production, safety and housekeeping policies and procedures.
  • Develop recommendations and implement actions that motivate employees to achieve peak productivity and performance.
  • Address performance and safety issues through counseling/discipline, and consulting with Operations, HR and union representatives as appropriate and/or necessary.
  • Prepare reports and correspondence; design needed forms involved in training and warehousing processes.
  • Participate in the development of operating goals and objectives for the warehouse; recommend, implement, and administer methods and procedures to enhance operations.
  • Schedule meetings with new hires to explain productivity standards.
  • Ensure Powered Industrial Equipment operator observations are complete and approve authorizations to operate the equipment.
  • Actively participate in safety committee and shift start meetings.
  • Build and maintain positive relationships throughout the warehouse and with other departments.
  • Perform regular check-ins with newly trained associates to evaluate the effectiveness of the training and the individual’s ongoing development needs.
  • Perform other duties as assigned or required.
ESSENTIAL SKILLS & EXPERIENCE:
  • Bachelor’s degree in related field or an equivalent combination of education and/or experience.
  • Proficiency in MS Office applications (e.g., Word, Excel, Access, PowerPoint).
  • Ability to analyze and interpret data.
  • Basic math skills.
  • Critical thinking skills.
  • Ability to speak to large groups.
  • Strong interpersonal skills and the ability to work and communicate effectively with a wide range of constituencies in a diverse community.
  • Knowledge of the English language.
  • Strong organizing and coordinating skills.
  • Ability to supervise and develop staff, including organizing, prioritizing, and scheduling work assignments.
  • Basic knowledge of OSHA regulations and industry specific safety practices.
  • Ability to work independently.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Knowledge of warehousing methodology and material transport procedures.
  • Ability to determine product, equipment, and supplies usability.

REPORTING TO THIS POSITION: Warehouse training lead person(s) and trainers

INDIRECT REPORTING TO THIS POSITION: Warehouse supervisors and employees

PHYSICAL DEMANDS & WORK ENVIRONMENT:
  • Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, and/or loud noises.
  • Ability to work varying shift schedules.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Some work performed in a typical interior/office work environment.
  • Some exposure to extreme cold -20 degrees.
  • Ability to stand and walk on hard concrete surfaces.
  • Ability to hear horns, buzzers, alarms and Vocollect.
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