Account Manager

Position Account Manager at Horizon Realty Advisors – Full‑time – Raleigh, NC Overview Seeking a full‑time Account Manager for an apartment community in Raleigh, NC. This is an amazing opportunity with a company that values its teammates and company culture. Rental housing discount available if living on site. Responsibilities The Assistant/Accounting Manager reports to the Property Manager and their main responsibility is to manage all leasing, marketing and collection efforts for the property. They support the efficient operation of the property, collect and post rent, exceed budgeted occupancy, supervise the Leasing Professionals, maintain excellent resident relations, run the property in the Property Manager’s absence, assist with hiring decisions, training, and ensure compliance with OSHA and fair housing laws. Collects all rent, posts rent and takes action on delinquent rent in accordance with HRA standards and all applicable laws. Performs weekly, monthly, and quarterly lease file audits as needed to ensure scheduled billing, concessions, and all applicable paperwork is correct and ready for move‑in day for all prospective residents and renewals. Performs weekly, monthly, and quarterly audits of scheduled billing, insurance participants, resident account ledgers, other income charges, etc. in accordance with HRA standards. Processes Financial Move Out (FMO) statements for past residents in a timely manner and in accordance with state laws.Maintains positive resident relations through superior service. Consults with prospective residents to identify requirements and budgets, then matches these needs with available floor plan options. Conducts phone, online, and tour sales with prospective and current residents. Research property, market, and university demographics. Has a thorough understanding of the property's target demographic and uses knowledge/strategies to reach the property's desired audience with all digital marketing efforts. Trains, develops, and evaluates leasing team members in accordance with company policies. Establishes effective communication methods with their team. Shops competitor's properties in person and/or over the phone. Heads up social media representation and presence for the property. Leads marketing outreach programs at local universities, student groups, and fraternity/sorority houses. In conjunction with Leasing Team, develops, plans, and executes all resident events and activities while staying in line with budget. Participates in the daily operations of the property. Tours property daily to ensure it is neat, tidy, attractive, and in good repair. Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces. Reviews background/credit checks of prospective residents and makes final screening decisions in accordance with the property's standard rental criteria. Performs weekly audit of property website, ILS's, pre‑lease and renewal numbers, internal lease tracker/source, and property system (such as Entrata) to ensure accurate specials/rates are being advertised/charged and accurate numbers are being reported. Conducts weekly market survey of property’s competitors. Maintains consistent, thorough knowledge of the market. Develops a Marketing Plan with the Property Manager and Corporate Team. Assists with turn walks prior to move‑ins, as well as any other turn‑related duties as directed. Trains the Leasing team on HRA standards for lead management and follow‑up. Monitors lead management and immediately corrects if HRA standards are not being met. Ensures signs/banners and point of purchases (POP) follow HRA standards. Compensation & Benefits We offer an excellent compensation packet including a very competitive salary (DOE), bonus potential, health, dental, and vision insurance, life insurance, disability insurance, 401(k), paid time off, paid holidays, flexible spending account, HSA, etc. Hourly wage: $20, plus quarterly bonus potential. Rental housing discount of 20% available if living on site. Equal Opportunity Employer (EOE) #J-18808-Ljbffr