Lead QA Engineer

Job Summary Location: Canada, Remote | Division: Marketplace engineering | Team: Mobile SDKs | Contract Terms: Permanent The Team A career at Ticketmaster challenges and engages you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. The pace is fast and the atmosphere is fun. A passion for live events is a common thread that ties us together. As a global and growing business, we offer a world of opportunities to expand your skills and develop your career. The Job Be part of something special As Lead Engineer (QA), you will code and collaborate to sustain and grow our SDKs embedded in over 500 client apps worldwide, some of the topmost used apps on the app store. You’ll envision the technical aspects and solutions for the future of globalizing and growing our SDK further. This role is a great opportunity to further grow your technical skills and deliver highly impactful products that help millions of fans experience live events. What You Will Be Doing Collaborate with developers and peers to own quality and rollout of features, leading test efforts across multiple product areas. Demonstrate skill in debugging, troubleshooting logs, and applying analytical thinking to systematically assess project quality and automation failures. Work with QA & Release Managers to certify a release and investigate issues from the Early Access Program. Drive QA Strategy and Test Planning for exhaustive testing of new features with cross-functional teams, ensuring no slippage of product requirements. Define and track important quality metrics to guide quality improvements organization wide. Escalate critical bugs and work with developers to prioritize fixes. Work across multiple development teams and organizations to influence software architecture and design, with an emphasis on ensuring the validation of all features and functions necessary for user success. Balance multiple efforts simultaneously and meet strict deadlines. Champion a remarkable customer experience within product engineering through product and process improvements. What You Need to Know (Technical Skills) 4-6+ years of software test and quality engineering experience with at least 2+ years in mobile. 2-3+ years of software development experience with at least 1+ years constructing automation tests. Previous experience leading QA teams and defining QA strategy. Ability to identify, classify, prioritize and drive closure of issues in multiple products and software releases. Experience working as a strong partner on a cross-functional team. Passionate about Quality and breaking the app to catch all issues during internal testing. Experience working in an Agile / Scrum development environment. Knowledge of Client/Server Architecture and mobile domain. A high degree of intellectual curiosity, with a knack for devising innovative techniques to discover software issues. Experience working through technical issues to both engineers and product managers. Setting up mobile automation test frameworks for iOS and Android. Experience and interest in developing a team, strategy and set of practices in the early phase of an organization’s growth. Managed or partnered with contractors and/or test vendors. You (Behavioral Skills) Ability to meet commitments and multitask in a fast-paced work environment. Must be a great Team Player and exhibit a positive attitude. Ability to own and manage multiple concurrent projects, including presenting and negotiating with stakeholders on interdependencies and possibilities of what can be realistically delivered. Life at Ticketmaster We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision is to connect people worldwide to the live events they love. As the leading global provider of enterprise tools and services for the live entertainment business, Ticketmaster uniquely delivers on that vision. Our Work Is Guided By Our Values Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. We encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. LANGUAGE REQUIREMENT Due to the nature of the role, this position involves interacting with English-speaking clients, colleagues, stakeholders, suppliers, and so forth. A high level of proficiency in English, both verbal and written, is required. While a strong command of English is essential, candidates with a working knowledge of French are also encouraged to apply. Compensation $113K - $145K CAD (British Columbia Pay Transparency Act estimate). Salary history will not be used in compensation decisions. #J-18808-Ljbffr