Senior Cybersecurity SOC Manager

OverviewSenior Cybersecurity SOC Manager – GAME ON – OLG needs you. We are transforming our organization to deliver great gaming experiences across digital, retail lottery, and land-based gaming channels. OLG delivered a record $2.4 billion in net profit to the Province of Ontario in fiscal 2023-24 and is expanding with a new strategic direction as a world-class gaming entertainment leader with an omni-channel platform.We are seeking a passionate Senior Cybersecurity SOC Manager who will lead and manage the daily operations of the security operations team, ensuring timely and effective detection, analysis, investigation, escalation and response to cybersecurity incidents. This role serves as a bridge between cybersecurity leadership (e.g., Director of Cybersecurity Operations) and SOC analysts (Tier 1 to Tier 3), fostering operational excellence, team cohesion, and technical expertise. YOUR ROLE IN THE GAMEReporting to the Director Cybersecurity Operations, you will be empowered to:PRIMARY ACCOUNTABILITIESSupervise day to day SOC activities, ensuring consistent monitoring and response to security events, escalations and reportingCoordinate cross functional response efforts and ensure timely escalationLead post incident reviews, root cause analyses, lessons learned sessions and drive continuous improvementProvide technical and procedural guidance for escalated security eventsOversee high severity or escalated security incidents, guiding analysts and coordinating with stakeholdersOversee security operations procedures, ensuring adherence and effectiveness, including cloud security practices and automated threat responsesReview actual or potential security incidents and vulnerabilities and ensure they are promptly and thoroughly investigated. Recommend actions and appropriate control improvements. Ensure the integrity and completeness of security recordsContribute to the creation and maintenance of security policies, standards and procedures integrating new compliance requirements and technological advancesResponsible for the operation of the incident management processManage, mentor and develop SOC teams including L1, L2 and L3 analystsDefine and track KPIs, SLAs and analysts' productivity, implement improvements based on performance gapsEnsure the efficient use of SIEM, EDR and other tools; oversee integrations and tuning projectsManage incident communications, ensuring all parties are aware of incidents and their role in the processLead the review of major incidents and informs service owners of outcomes. Ensure incident resolution within service targets. Analyze metrics and reports on the performance of the incident management processSECONDARY ACCOUNTABILITIESProvide guidance on the application and operation of elementary physical, procedural and technical security controlsReview and approve investigation reports and incident postmortems for thoroughness and accuracyInitiate and monitor actions to investigate and resolve problems in systems, processes and services. Collaborate with others to implement agreed remedies and preventative measuresSupport analysis of patterns and trends to improve problem management processesDrive continuous improvement plans, including automation opportunities and process maturityMonitor the implementation of effective controls for internal delegation, audit and control relating to information management. Report on the consolidated status of information controls to inform effective decision-makingIdentify risk mitigation measures required in addition to the standard organisation or domain measuresContribute to planning and organisation of information assurance and accreditation activities and the development and implementation of information assurance processesMonitor service delivery performance metricsFollow standard approaches to perform basic vulnerability assessments for small information systemsCOACHING/MENTORSHIP ACCOUNTABILITIESCoach colleagues to develop their target skills and capabilities in line with team and personal goalsAllocate routine tasks or project work, in line with team objectives and individual capabilities. Monitor quality and performance against agreed criteria to make learning recommendations or to escalate concernsHelp individuals navigate areas of uncertainty, offering practical advice and connecting them with the appropriate resources when neededSupport learning and development activities under routine supervisionWHAT YOU NEED TO PLAYWork Experience: Minimum 7 years’ experience in Cybersecurity related disciplines. Minimum 10 years’ experience in Information Technology related disciplines. Cybersecurity-related personal project portfolio is an asset.Education: Post-secondary degree or diploma, preferably in Computer Science or Cybersecurity. Cybersecurity Professional Certification (CISSP, GCIH, CCSP, CISM) and IT Service Management Certification (ITIL Foundations) are assets. Knowledge of access control, network, cryptography, incident detection/ prevention tools, privacy requirements, report writing, system administration (multiple platforms), and threat intelligence are desired.Critical Skills: Security Operations, Threat Intelligence, Incident ManagementNegotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationshipsStrategic Thinker: strong strategic and critical thinker with ability to solve challenges creativelyCollaboration & Fun: inclusive and collaborative work styleIntegrity and Trust: operate with transparency and opennessLicenses, Registrations, Certificates: AGCO Category 2 Gaming Assistant Registration (Initiated at offer stage – employment is conditional upon obtaining and maintaining this license)PERKS OF JOINING OUR TEAMPart of a Bigger Picture: socially responsible company that gives back to OntarioFlexible Work Environment: to help balance both work and lifeFreedom to Innovate: supports new and better ways to be successfulBe your Authentic Self: values diversityLearning Galore: 24-7 access to robust online learning programsPublic Service Pension Plan: participates in a major defined benefit pension planVariable Pay Program: performance-based incentives (Permanent OLG Employees Only)Learn about OLG – GAME ONOLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is undergoing a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.Equity, diversity, and inclusion are essential elements of our culture. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.To learn more about OLG go to our website at www.olg.caWe look forward to hearing from you. Interested applicants please apply online by November 14, 2025.OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.#LI-ONSITEPersonal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of applicable law and will be used for the purpose of determining qualifications for employment with OLG and for recruitment purposes. The information will be managed in accordance with privacy policies. For questions about this collection, please contact careers@olg.ca. #J-18808-Ljbffr