Full Time Retail Store Manager

2 months ago

Mississauga, Canada Michaels Stores Full time
p>Store - TOR-MISSISSAUGA/WINSTON CHURCHILL BLVD, ON

Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. p>

Major Activities

  • Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
  • Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s.
  • Lead the execution of our customer brand promises.
  • Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
  • Staff the store with qualified Team Members: lead the performance management process, and if necessary, disciplinary process; projects a positive image and serves as a role model for others.
  • Maintain operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production.

Other duties as assigned

Minimum Type of experience the job requires

  • Retail management leadership experience.
  • Ability to move throughout the store.
  • If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment

  • Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

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