Customer Service Specialist

3 weeks ago

London, Canada Canada Life Full time

Customer Service Specialist – Group Retirement Services (GRS) Administration Permanent Full‑time. Group Retirement Services (GRS) Administration provides administrative services for a variety of group products, including RRSP, RPP, DPSP, TFSA, investment‑only and non‑registered plan types. In this role you’ll maintain accurate record‑keeping and reporting for GRS customers and become proficient with the Group Pension Administration System (GPAS) and GRS processes. What you will do Maintain plan and member data on GPAS, including updates, financial transactions, and reporting. Handle inquiries and telephone calls from multiple audiences. Manage a block of business on a daily basis. Foster relationships with plan administrators, brokers, advisors and plan members. Handle sensitive and complex issues in a timely and accurate manner. Based on your assignment within GRS you will be accountable for one or more of the following: End‑to‑end handling of death and marriage breakdown transactions, including requirement gathering, communications, and unusual situations. Standard and customized client reporting, including completion of Annual Information Returns and answering external auditor inquiries. End‑to‑end daily administration (contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators). What you will bring Strong analytical skills and ability to pursue solutions using documented processes and available tools. Customer‑service focused with a positive can‑do attitude. Excellent written and verbal communication skills. Highly organized with the ability to prioritize and execute a large variety of work. Strong interpersonal skills, able to work independently and as part of a larger team. Self‑motivated with the ability to effectively multi‑task in a fast‑paced environment to meet tight deadlines. Strong research and analysis skills with the ability and desire to produce quality work. Strong problem‑solving skills with the motivation to seek out answers independently in a changing environment. Fluency in Microsoft Office tools, including Word and Outlook. Strong proficiency in Excel (formulas, pivot tables, macros, VLOOKUP). Knowledge of investment/retirement arrangements and/or GRS business processes – an asset. Knowledge of rules and regulations as they relate to GRS products – an asset. Bilingual French/English – an asset. Compensation Base salary range: $47,400.00 – $71,100.00 annually. This represents base salary only and does not include other variable compensation components of our total compensation. Application Timeline Career opportunities will be open a minimum of 5 business days from the date of posting. Closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. EEO Statement Canada Life is committed to providing an inclusive, accessible environment where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. #J-18808-Ljbffr

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