Deskside Support Analyst

3 weeks ago

Calgary, Canada Tourmaline Oil Corp Full time

Deskside Support Analyst Tourmaline Oil Corp – Canada’s largest natural gas producer focused on long‑term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin. We are currently looking for a Deskside Support Analyst to join our high‑performance team of Help Desk professionals who deliver excellent technical support with a high degree of customer satisfaction and timeliness. Duties will include, but are not limited to: Handle daily incident management, service requests, and request fulfillment. Local and remote troubleshooting of end‑user devices, printers, computers, tablets and telecommunications equipment. Support boardroom and meeting‑space AV technology, including troubleshooting and deployment. Configure and deploy hardware (laptops, desktops, peripherals, Teams phones, and other devices). Perform installation, upgrades, relocation and decommissioning of user devices. Create and maintain technical documentation and user guides. Assist in writing and/or updating procedures for new functions, policies, processes, and forms. Ensure timely provisioning, patching, and maintenance of Windows and Microsoft Office updates. Manage and automate deployment of software and policies via Microsoft Intune and AD/AzureAD. Maintain accurate hardware and software inventory records. Configure automated workflows and improve efficiency within the IT ticketing system. After‑hours support based on rotation. Stay current on emerging technologies, assess their business impact, and recommend adoption where beneficial. Suggest and implement process and technology improvements to enhance IT service delivery. Support all levels of the business, including executives. Qualifications: Proven experience with Microsoft technology stack, including Windows, Microsoft 365, Intune, Active Directory, Exchange Online, Teams Admin Center, SharePoint and Azure. Strong technical and analytical skills, with proficiency in application packaging and deployment as well as hands‑on experience in hardware provisioning and AV system support. 2+ years of experience providing support to users in a Help Desk environment, preferably in the oil and gas industry. Experience with scripting and automation (PowerShell highly desirable; Python nice to have) to enhance IT service delivery. Knowledge of IT Service Management practices and principles. ITIL certification is preferred. Excellent verbal and written communication skills. Ability to share expertise with team members to develop and improve team performance. Ability to analyze metrics and statistics to identify trends, contribute to avoidance tactics, and provide appropriate support. Able to work in a team environment as well as independently. Ability to balance operational workload with project‑based workload and prioritize accordingly. Experience in troubleshooting audio‑visual boardroom equipment. Seniority level: Mid‑Senior level Employment type: Contract Job function: Information Technology Industry: Oil and Gas #J-18808-Ljbffr

  • Deskside Support Analyst

    1 week ago

    Calgary, Canada Klohn Crippen Berger Full time

    As a **Deskside**Support Analyst** for our EMIE Business Unit, you will have the opportunity to provide helpdesk support to a dynamic and multidisciplinary group spread out between our Calgary, Edmonton, Saskatoon, York UK and Naas Ireland offices. The Deskside Support Analyst's purpose is to ensure internal KCB users have working end-user devices...

  • Deskside Support Analyst

    3 weeks ago

    Calgary, Canada Tourmaline Oil Corp Full time

    Deskside Support Analyst Tourmaline Oil Corp – Canada’s largest natural gas producer focused on long‑term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin. We are currently looking for a Deskside Support Analyst to join our high‑performance team of Help Desk professionals...

  • Lead Deskside Analyst

    3 weeks ago

    Calgary, Canada Microserve Full time

    Lead Deskside Analyst Location: Calgary, ABOpportunity at Microserve Position Overview Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB. This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operational responsibilities. The successful candidate will oversee daily deskside...

  • Lead Deskside Analyst

    3 weeks ago

    Calgary, Canada Microserve Full time

    Lead Deskside Analyst Location: Calgary, ABOpportunity at Microserve Position Overview Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB. This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operational responsibilities. The successful candidate will oversee daily deskside...

  • Lead Deskside Analyst

    6 days ago

    Calgary, Alberta, Canada Microserve Full time $80,000 - $120,000 per year

    **Lead Deskside AnalystLocation: Calgary, ABOpportunity at MicroservePosition Overview**Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB. This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operational responsibilities. The successful candidate will oversee daily deskside...

  • Deskside Support Analyst: Global Device

    4 weeks ago

    Calgary, Canada Klohn Crippen Berger Consultoria Ltda Full time

    A multidisciplinary consulting firm in Calgary seeks a Deskside Support Analyst to provide helpdesk support and manage end-user devices. Ideal candidates are self-motivated problem solvers with a strong IT background and excellent communication skills. This full-time position requires a minimum of 4 years of experience in a networked environment and may...

  • Deskside Support

    1 week ago

    Calgary, Canada Compugen Inc Full time

    Join to apply for the Deskside Support - Onsite role at Compugen Inc. About Compugen Compugen is Canada’s largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen...

  • Deskside Support

    1 week ago

    Calgary, Canada Compugen Inc Full time

    Join to apply for the Deskside Support - Onsite role at Compugen Inc . About Compugen Compugen is Canada’s largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen...

  • Deskside Support

    2 weeks ago

    Calgary, Canada Compugen Inc Full time

    Join to apply for the Deskside Support - Onsite role at Compugen Inc. About Compugen Compugen is Canada’s largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen...

  • Deskside Support Analyst

    1 week ago

    calgary, Canada Tourmaline Oil Corp Full time

    Tourmaline is Canada’s largest natural gas producer focused on long-term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin.We are currently looking for a Deskside Support Analyst to join our high-performance team of Help Desk professionals who deliver excellent technical support...