Client Service Representative

Join to apply for the Client Service Representative (Remote) role at Farber Debt Solutions. Company Information Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000 Canadians with their debt. And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client‑centric team members to play critical roles in helping us reach our ambitious goals. Position Summary At Farber, our clients are our number one priority and as a Client Service Representative, you will be the first point of contact for clients. In this remote role, you will respond to incoming calls and web submissions, advise potential clients on how our service offerings can help improve their financial situation, and assist existing clients with their inquiries. You should be able to work independently to produce quality work and meet performance goals, have strong client‑service and sales skills, and be open to continued learning and training. Responsibilities Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs. Recommend appropriate services for the client and book appointments for them to meet with a Debt Solutions Manager. Schedule appointments for the client using a booking system. Efficiently respond to current clients’ inquiries relating to the status of their file. Appropriately document every contact in our information systems. Perform administration tasks such as rescheduling appointments, creating and completing follow‑up tasks, and handling emails in the team’s inboxes. Communicate via phone, email, webchat and SMS to potential clients. Achieve team targets. Develop, maintain and apply the learned knowledge of our specialized industry. Other duties as assigned. Qualifications College diploma. 3 years of prior customer service experience. Call center experience is an asset. Experience working in the financial industry is an asset. Excellent verbal and written communication skills; excellent spelling and grammar skills. Natural ability to recognize and respond to a client’s emotional state. Excellent listening skills. Ability to build and manage relationships. Detail oriented, organized, and effective time‑management skills. Ability to multitask and successfully operate in a fast‑paced and team environment. Committed and a team player. Highly motivated with a strong sense of accountability for their work. Ability to work independently with integrity, honesty and ownership. Experience working remotely is an asset. Experience with MS Office (Outlook, Excel, Word, Teams) and ability to learn new software and applications quickly. Strong typing skills. Our Culture at Farber At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to taking action and to delivering an inclusive, diverse, and equitable workplace that our staff experience every day. Our culture is unique, supported by a dedicated culture committee that organizes events, recognises achievements, and celebrates diverse holidays within our community. If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—please contact us at careers@farbergroup.com. We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted. #J-18808-Ljbffr