Head of Operations

Head of Operations - Wonder Auto & Tire Lead 13 Wonder Auto & Tire Centers to the Next Level This isnt just another management job. This is a high impact leadership role at the heart of a growing performance driven organization Shift Auto Group. We are looking for a powerhouse Head of Operations to oversee 13 current Wonder Auto & Tire automotive service centers in New Brunswick and Nova Scotia as well as to help lead our growth to more high quality locations. If you are a strategic operator a team builder and a hands on leader who thrives on turning potential into performance; this is your moment. Why This Role Matters This position is the driving force behind operational consistency profitability and customer satisfaction across all service centers. By aligning people processes and performance the Head of Operations ensures that every shop delivers top notch service maximizes revenue from parts and labor and operates efficiently. Their leadership directly impacts employee development customer retention and long term success. Key Responsibilities Full operational leadership of 13 independent automotive service centers across New Brunswick and Nova Scotia. Elevate each location to peak performance through process standardization staff coaching and accountability. Analyze and act on key metrics including parts sales labor efficiency CSI scores technician productivity and overall center profitability. Lead mentor and empower Regional Managers Branch Managers Service Managers and their teams to achieve and exceed operational goals. Partner with ownership and executive leadership to execute strategic initiatives manage workforce planning and support expansion objectives. Instill a customer first culture in every location every technician every advisor every interaction. Develop and implement standard operating procedures (SOPs) to ensure consistent service quality and operational efficiency. Identify training needs and roll out continuous development programs for service advisors technicians and leadership staff. Manage budgets cost controls and P&L responsibilities for all locations ensuring strong financial performance. Monitor market trends customer feedback and competitive benchmarks to inform ongoing improvement strategies. Drive innovation in service processes technology adoption and customer engagement to keep our operations ahead of the curve. Ensure compliance with safety standards environmental laws and labor regulations. Who are we looking for Have 5 years of experience leading multi location automotive service operations or 10 years of experience in leadership in a high-performing automotive service environment. Thrive in fast paced hands on environments where people process and performance intersect. Know your way around Key Performance Indicators (KPIs) relevant to high performing service operations. Are a natural leader who can inspire high standards build trust and grow teams. See challenges as opportunities and drive change with confidence. Be tech savvy able to navigate software and other technologies easily. Whats in It for You Top tier compensation package performance based bonuses. Company vehicle. Full benefits: medical dental vision and life insurance. Autonomy and authority to make real decisions and drive real impact. A front row seat on a leadership team thats growing innovating and winning. The chance to leave your mark on an organization that values leadership loyalty and long term success. Ready to Make a Big Move Were not looking for someone to manage we are looking for a leader who will own this role and drive excellence across every center. and tell us why you are the one to lead our fixed operations into the future. About Shift Auto Group Shift Auto Group has been providing quality new and used vehicles financing and exceptional service across the Maritimes since 2015 built on decades of automotive expertise passed down through generations. Were a rapidly growing company with strategic expansion across the region and a reputation for innovation and excellence offering stable employment opportunities with a company that invests in its people and their professional growth. Join our team and be part of the Maritimes trusted automotive leader where your skills are valued and your career potential is unlimited. Required Experience Director Key Skills Succession Planning Growing Experience Expense Management Management Experience Rackspace Laboratory Management Senior Leadership Operations Management Relationship Management Leadership Experience negotiation Taxonomy Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr