Manager, Clinical

About Us We are an innovative and diverse workplace that values the contributions of our employees. Working at Hamilton Family Health Team (HFHT) means making a difference every day and having many learning opportunities. HFHT is seeking a dynamic and experienced Manager, Clinical to lead and support high-quality, patient-centered care across our primary care teams. This leadership role is integral to advancing HFHT’s mission, vision, and strategic priorities through effective program coordination, professional practice leadership, and system-level collaboration. The Manager, Clinical will support practice-related support for nursing, physician assistants, nurse practitioners, midwives and some HFHT interprofessional staff working across the practice sites, ensuring clinical quality and performance improvement while fostering a supportive, inclusive, and high-performing work environment. What You’ll Do Lead the planning, coordination, and evaluation of healthcare services to support high-quality, integrated, and patient-centred care. Work with internal teams and external partners to implement collaborative care models and improve care transitions. Partner with colleagues to support initiatives that align with HFHT’s vision and strategic plan, including region/neighbourhood-based care, Primary Care Action Team (PCAT) and other regional initiatives. Work directly with physicians and practice teams to identify opportunities for quality improvement in clinical workflows, access, and patient outcomes, supporting evidence-informed changes that enhance consistency and performance across practices. Collaborate with practice staff to understand areas of interest for ongoing education and skill building, communities of practice, and other collegial approaches to building skills and knowledge. Partner with physicians and practice teams to identify and address barriers impacting patient access, flow, and satisfaction, supporting process improvements that enhance the overall patient experience in primary care settings. Facilitate shared learning and mentorship opportunities across practices, connecting clinical staff to peers, educational resources, and best practices that enhance professional growth and consistent care delivery. Guide staff development through coaching, mentorship, and professional education opportunities. What You Bring A degree in a health-related field (Master’s preferred). Registration as a Regulated Health Professional in good standing and clinical experience. Minimum 5 years of healthcare leadership experience, with strong knowledge of HR, quality improvement, and system integration. Understanding of the Regulated Health Professions Act, professional standards, and scopes of practice. Experience with program planning, performance monitoring, and process redesign. Proficiency in data use, quality frameworks (e.g., QIP, PDSA), and project coordination. Strong communication, coaching, and conflict resolution skills. Commitment to diversity, equity, inclusion, and interprofessional collaboration. A track record of leading change, building high-performing teams, and advancing innovative care models. Why Join the HFHT? At HFHT, you will be part of Canada’s largest Family Health Team, serving over 300,000 patients in Hamilton. We are leaders in team-based care, innovation, and system transformation — and we believe in working together for the greater good of our community. As a member of our leadership team, you will: Shape the future of primary healthcare in Hamilton and beyond. Collaborate with passionate, mission-driven colleagues who value respect and shared success. Lead initiatives that directly improve health outcomes and system integration. Work in a supportive environment committed to professional growth, shared learning, and equity. Receive a competitive salary, benefits, and opportunities for ongoing development. Summary Classification: Non-union Schedule: Monday-Friday Employee Class: Full Time (1.0 FTE) Primary Location: 123 James Street North, Suite 200, Hamilton, ON Date Available: ASAP Application Instructions Note: If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement. The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity‑deserving groups. In addition, we are committed to accessibility and creating a barrier‑free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. Seniority level Mid‑Senior level Employment type Full‑time Job function Health Care Provider, Management, and Other Industries: Non‑profit Organizations and Public Health #J-18808-Ljbffr