Business Intelligence

Job Description As theBusiness Intelligence & Product Insights Analyst, you will play a pivotal role in transforming healthcare and operational data into insights that fuel product innovation, client success, and organizational growth. You will workdirectly with MEDFAR’s cofounders (CEO and CPTO)and collaborate with leaders acrossProduct, Systems, Finance, Sales, and Onboardingto ensure that every decision from product design to client billing is informed by accurate, timely, and actionable data. Your mission is to architect the next generation ofSisense dashboardsthat power both customer-facing analytics and internal operational intelligence. You will synthesize complex data sources, uncover user and business trends, and deliver insights that strengthen product adoption, optimize client operations, and enhance revenue reporting accuracy. You’ll have the support of MEDFAR’s Data Governance team, including a dedicated data engineer, as you help shape a unified analytics environment that’s more powerful, intuitive, and impactful. What You’ll Do Dashboard Architecture & Delivery Design, build, and maintainSisense dashboardsthat serve bothclient needsandinternal operational insightsfor product and business reporting. Translate stakeholder requirements into cohesive, scalable Sisense solutions that are accurate, efficient, and visually clear. Continuously refine existing dashboards and analytics structures to create a next-generation framework that is simpler to use, faster to load, and easier to maintain. Collaborate with the data governance team to optimize data queries and visualization logic to ensure the highest performance and reliability. Cross-Functional Collaboration Work closely withProduct, Systems, Finance, Sales, and Onboardingteams to connect product usage data with operational and commercial metrics. Develop reporting frameworks that ensure usage and activation data align withclient contracts and revenue reporting. Partner with Product and UX teams to interpret user behavior, measure feature adoption, and guide product roadmap decisions. Collaborate with commercial and operational teams to deliver dashboards supporting marketing performance, sales effectiveness, and onboarding visibility. Data Strategy & Analytics Collaborate with the data governance team to optimizeSQL queries and warehouse extractorsto support BI pipelines efficiently. Apply solid statistical reasoning to validate hypotheses, evaluate trends, and quantify the impact of business and product decisions. Ensure adherence to MEDFAR’s data governance standards for quality, consistency, and compliance (including healthcare regulations). Client Engagement Collaborate with clients to ensure dashboards function seamlessly in their environments and deliver the insights they need. Provide expert guidance and troubleshooting to help clients interpret their data effectively. Act as MEDFAR’s internal and externalSisense authority, promoting best practices for usability, scalability, and maintenance. Qualifications Bachelor’s degree inStatistics, Data Science, Computer Science, Mathematics, or a related field. 3+ years of experiencein data analytics, business intelligence, or product insights. Proficient inSisense(experience building Sisense dashboards is astrong asset). Familiar inSQLand familiar with data warehousing, modeling, ETL processes, cubes, and extractors. Strong understanding ofstatistical conceptsand data interpretation. Comfortable working across multiple business functions and communicating with both technical and non-technical stakeholders. Highly organized, analytical, and curious — you turn data into actionable stories. Bilingual (French and English), with strong English proficiency required. Nice-to-Haves Experience inhealthcare technology, EHR systems, or SaaS analytics. Familiarity withusage-based reportingandfinancial reconciliation. Exposure todata governanceorcross-system integrationinitiatives. Additional Information Remote-work enabled Entrepreneurial culture. Generous group insurance coverage. Flexible hours (work-life balance). Paid time-off offered during Christmas (the equivalent of one week). Social and sports activities (currently suspended due to the pandemic). Dynamic and multicultural work environment. Our office in Montreal (QC) is accessible by public transit and is a short walk from Peel and Bonaventure metro stations. With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and / or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French. At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities. As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience. MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program ( EEOP ). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job. To better understand the self-identification process, please consult this guide . #J-18808-Ljbffr