Clinical and Quality Lead

OverviewBuffalo Grace Manor Clinical and Quality Lead — Permanent, Full TimeBuffalo Grace Manor is located at 446 Aquitania Blvd W, Lethbridge, Alberta, Canada. Covenant Care and Covenant Living guide their mission by continuing the healing ministry of Jesus through compassion, upholding the sacredness of life in all stages, and caring for the whole person – body, mind and soul.We are committed to our mission, vision and values: Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship. The Clinical & Quality Lead (CQL) is a key leadership role within the community leadership team, reporting to the Resident Care Manager with professional accountability to the Quality, Practice & Education team. The CQL supports excellence in clinical practice through staff education, coaching, and quality improvement leadership. This is a highly visible, hands-on role with regular presence on the floor and a focus on translating policies, standards, and organizational goals into everyday practice.Responsibilities and AccountabilitiesModel the organization’s mission, vision, and values, consistently representing Covenant professionally and positively.Collaborate effectively as a professional team player, supporting Covenant’s mission, vision, and values.Engage and mobilize teams to fulfill Covenant’s mission, vision, values and strategic objectives.Serve as a clinical leader and subject matter expert, coaching frontline staff in real time.Assess staff learning needs and develop, deliver, and evaluate education plans that support safe, high-quality, person-centred care.Deliver and track the Covenant Education Calendar for the community, ensuring core annual education and organizational priorities are implemented effectively.Build and maintain practical, relevant, and accessible education content (in-person, digital, and hybrid formats).Coach and mentor frontline staff on clinical best practices, standards and policies in real time on the floor.Deliver education and onboarding to new team members and support ongoing competency development.Collaborate with the Quality, Practice and Education team to align content, delivery methods, and evaluation.Champion use of the Learning Management System (LMS) by supporting staff completion, troubleshooting issues, and ensuring accurate tracking of mandatory and community-specific education.Quality Improvement & Practice SupportLead quality improvement initiatives and audits at the community level, aligned with organizational goals.Partner with community leadership to analyze trends, implement corrective actions, and drive improvements in resident outcomes.Collaborate on risk mitigation, incident reviews, and follow-up education as required.Provide education, coaching, and support to ensure accurate and timely completion of RAI-MDS assessments and promote best practices in assessment, care planning, and clinical documentation aligned with RAI standards.Assist with readiness for accreditation and licensing reviews by ensuring staff compliance with clinical expectations and standards.Identify gaps in knowledge or practice and respond with practical, timely coaching and education on the floor.Participate in daily huddles, leadership meetings, and cross-functional planning at the community level.Support a just and learning culture through coaching, reflective practice, and professional development.Serve as a liaison between frontline staff and leadership, translating practice standards into day-to-day excellence.Adapt hours and presence to meet the needs of the community, including evenings, nights, weekends, or holidays as necessary.Support the Resident Care Manager and assume leadership responsibilities in their absence, including oversight of clinical operations and decision-making.Participate in leadership on-call rotation providing after-hours support and direction for urgent clinical or operational issues.ScopeSize and Complexity of the PositionPlan, develop, deliver, and evaluate education programs for staff.Provide clinical support to the Resident Care Manager and other site staff.Provide professional leadership to all members of the site Interdisciplinary Team.Identifying and Addressing ChallengesAbility to manage emergent and urgent clinical and operational situations.Ability to assist in implementing changes to the Care Program at the site.Creativity RequirementsPlan and deliver annual and mandatory education with creativity since material is refreshed yearly.Adapt education to meet staff learning levels, needs and style.Mentor and coach staff in a professional manner.Level of IndependenceDesign annual, mandatory and responsive education programs.Plan modified staff return-to-work activities with the Resident Care Manager or Site Administrator.Compensation and RequirementsCovenant Care offers a very competitive compensation and benefits package.All employees new to Covenant Care must provide a criminal record check not older than 6 months ahead of your commencement date. Criminal Record Check/Vulnerable Person Screening processing may take longer than typical (3 to 4 weeks). Commencing the process in advance is advisable. Not having your CRC will delay your ability to commence employment.Covenant Care is committed to an inclusive work environment and encourages all qualified individuals to apply. We thank you in advance for applying with Covenant Care.Only those candidates selected for an interview will be contacted.Buffalo Grace Manor, 446 Aquitania Blvd W, Lethbridge, Alberta, Canada #J-18808-Ljbffr