Order Management Coordinator

4 weeks ago

Edmonton, Canada Thermon Full time

Who We AreIn a world where performance is paramount and environments are unforgiving, Thermon stands as a global leader, forging the future of thermal management, power distribution, and environmental controls. We don't just build systems, we engineer resilience, empowering the planet's most critical industries to thrive.From the relentless demands of chemical plants and maritime operations to the intricate networks of rail and transit and the vital pulse of data centers, our technologies are the silent guardians sustaining infrastructure where failure is not an option. We craft solutions that ensure optimal operation, protecting critical assets and maximizing efficiency in the face of extreme conditions across diverse sectors like food and beverages, mining, pharmaceuticals, renewables, and oil & gas.We care deeply about the success of our customers, the well-being of our team, and the reliability of every system we design. This drives our unwavering commitment to quality and integrity in everything we do. Through true collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. Together, we don't just meet industrial performance standards-we elevate them.Wherever the world depends on resilient systems, Thermon is there to ensure critical operations excel and endure.The RoleThe Order Management Coordinator will be responsible for selling Thermon products through effective sales strategies and policies to maximize sales and profitability. The Order Management Coordinator will provide a high level of sales discipline and excellent customer service through day-to-day contact with customers.What You Will DoEstablish close working relationship with customers to determine their needs and identify other potential applications of Thermon Canada.Develop customer accounts: quote prices; secure orders; arrange delivery dates.Ensure all customer requirements and expectations are well understood before the order is executed.Build a loyal customer base through dedicated customer service.Be able to understand the customer's application and provide a solution/quotation to the customer's requirementPerform heat and heat loss calculationsAttend product training coursesUpdate and/or make aware to appropriate departments of customer information as it becomes available.Expedite customer placed orders.Prepare quotations and provide product literature as needed.Maintain documentation of customer communications.Knowledge & QualificationsPost-secondary technical diploma or degree is an advantage; plus, minimum of three years related experience in the industry or the equivalent combination of education and experience.Knowledge of process heating products and heat transfer engineering would be an assetWorking knowledge of Microsoft Windows environment.Requirements And SkillsAble to perform in a high-volume, results-focused work environment.Able to prioritize workload and handle multiple tasks simultaneously.Able to quickly learn technical concepts and product applications.Able to use Microsoft Windows 7, Outlook, Word and ExcelAble to work effectively with minimal direct supervision (i.e. self-motivated).Knowledge of ISO quality systems.Superior analytical problem-solving skills.Superior attention to detail and quality.Superior interpersonal skills.Superior verbal and written English communication skills.Strong project management skills #J-18808-Ljbffr

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