Field Service Representative

Field Service Representative - Technical Services De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs worldwide. Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance. Today, DHC is a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Summary Reporting to the Asset Management Technical Lead, the Field Service Representative – Technical Services will be responsible for overseeing the technical aspects of company‑owned assets from acquisition through to sales and delivery. The role supports Sales and Operations by maintaining a complete understanding of aircraft maintenance status, configuration, and utilization so the executive team can make informed decisions. The primary aircraft types supported in this role are the Dash 8 Classic and Dash 8 Q400; support may also be required for the DHC‑6 Twin Otter and CL‑215/CL‑215T/CL‑415 waterbomber fleets. Location This is an on‑site role located in Calgary, Alberta. The role will require travel, including international travel, as required. Key Responsibilities Manage company‑owned assets to ensure compliance with Canadian Airworthiness Regulations (CARs). Support aircraft acquisitions from a technical perspective, ensuring that the asset meets CARs and business requirements. Act as the primary point of contact for promptly processing and fulfilling customer, operator, maintainer, and staff requests for technical support and STCs. Support transition of company assets to customers, ensuring a high level of service and customer satisfaction. Respond to internal and external customer inquiries about company assets in a timely and professional manner. Coordinate internal stakeholders to ensure aircraft readiness to meet company requirements. Liaise with Sales and final customers to determine aircraft final configuration. Support customer inspection during final delivery and acceptance of aircraft. Provide in‑depth operational and technical insight into Continuing Air Worthiness (CAW), Quality Control, and Certification Engineering. Review Service Bulletins, Technical Bulletins, and other technical documents for completeness and accuracy. Register and coordinate the request and delivery of engineering/technical support services such as REOs, CSILs, and technical data requests. Assist in the assessment of warranty claims. Understand metrics that measure key performance parameters. Strive to achieve world‑class levels of customer service in every interaction with clients. Qualifications & Experience AME Transport Canada License; Aviation‑related degree/diploma or engineering degree (AME or Aerospace Engineering education is an asset). Minimum 7 years of civil aircraft maintenance experience in an AMO environment. AME license; AME “M” license is an asset. Experience with customer support and interactions. Broad technical experience, including structures, powerplants, and systems. Good working knowledge of Civil Aviation Authority regulations. Experience interpreting and executing contracts. Proficiency in Microsoft Word, Excel, PowerPoint, and Project within a Windows environment. Experience with De Havilland aircraft (DHC‑8, DHC‑6, CL series) is a considered an asset. Why Work at De Havilland Work with a team that makes a true difference in the world by enabling safe, efficient, and comfortable air travel. Manufactured over 5,600 aircraft, including the most advanced turboprop today. State‑of‑the‑art manufacturing facilities and a dynamic, supportive work environment. A global network of support and an innovative culture that leads in aerospace. Benefits & Compensation Competitive wages Paid vacation Extended health benefits (medical, dental, vision, paramedical) Life insurance RRSP/DPSP plan Employee and family assistance program Health & Safety At DHC, employees are expected to maintain strict adherence to Health & Safety Policies and perform key physical tasks such as working in temperature extremes, confined spaces, working at heights, and handling chemicals. The use of personal protective equipment (PPE) is mandatory, including a positive mask fit test when required. Equal Employment Opportunity At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. Background Checks Any offer of employment is conditional upon the completion of positive and satisfactory background checks, which may include proof of legal entitlement to work in Canada, professional references, verification of employment history, verification of educational background, and criminal background checks. #J-18808-Ljbffr