Director, Corporate Claims QA

Director, Corporate Claims QA & Training At SGI CANADA, we’re not just in the insurance business—we’re in the business of creating exceptional experiences for our customers, building strong partnerships, and empowering our teams to make a difference. If you’re a dynamic leader who thrives on driving change, inspiring teams, and shaping the future of claims management, this is your opportunity to shine. We’re looking for a Director, Corporate Claims Quality Assurance & Training (SGI CANADA) to join our team and take the lead in delivering a top‑notch Corporate Claims quality assurance program, claims training program, and continuous improvement framework for SGI CANADA (SGIC) claims. Responsibilities Develop and implement a Quality Assurance framework aligned with corporate goals. Lead independent claims audits, establish KPIs/KQIs, and ensure regulatory compliance. Oversee claims training programs, collaborating with HR and technical teams. Drive continuous process improvement initiatives to enhance efficiency and effectiveness. Provide strategic oversight on internal controls, risk management, and governance. Build a high‑performing team and champion leadership development across SGI CANADA. Prepare budgets, monitor risks, and develop processes that set the standard in the industry. Mentor and develop your team, building future leaders and fostering a culture of accountability and success. Qualifications A four‑year degree in Business, Mathematics & Applied Science, or Social Services. At least 10 years of progressive experience, including 6 years of leadership and 4 years in claims. Expertise in QA methodologies, process improvement, and project management. A proven track record of collaboration, innovation, leading change, analyzing data, and delivering strategic insights. Outstanding communication, decision‑making, and relationship‑building skills. What else do we offer? Professional Growth: We invest in your development through leadership training, educational funding, and opportunities to grow your career. A Positive, Healthy Work Culture: We’re proud of our workplace culture and are committed to fostering an environment that reflects our values: caring, passion, innovation, and integrity. Amazing People: At SGI, you’ll find the work team you didn’t know you needed. Work alongside top talent and thrive in a supportive, collaborative environment. Click the link to hear directly from our employees in their video testimonials and discover why they love being part of the SGI team Competitive Benefits: Comprehensive benefit, retirement plans, and work‑life balance initiatives. We strive to create more than just a workplace—we build a community of individuals driven by passion and creativity. At SGI, your voice is heard, your ideas are valued, and your contributions are celebrated. To Apply For more information, please review the full job description on our Careers site. The position closes on December 2, 2025, so submit your application online by 11:59 p.m. (SK Time Zone). Diversity and Inclusion Diversity is a cornerstone of SGI. We believe all candidates should be given the opportunity to fully participate during the recruitment process. If you require an accommodation, we invite you to submit your accommodation request to employeeleaves@sgi.sk.ca, and we will work with you to address your request. All information received will be kept confidential. If you’re ready to take the lead, we want to hear from you. Join SGI CANADA and be part of a team that’s transforming the way insurance works —We look forward to hearing from you #J-18808-Ljbffr