Area Manager, Market Management

3 weeks ago

Kelowna, Canada Accoravillage Full time
p>Wednesday, August 21, 2024

About Us

We are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental, vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

  1. Customer Experience & Retention
  2. Performance of our Partners & Cleaners
  3. Overall Store Operations (Including store budgets, profitability & KPI’s)
  4. Quality Standards & Audits
  5. Training
  6. Cost Management
  7. Increasing Revenue & Profits per Store and Customer Banners
  8. United & Customer Processes, Policies & Guidelines
  9. Support to other Area Managers as required

Planning & Budgeting:

  1. Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules, budgets, potential add-on sales opportunities).
  2. Implement store level budgets.
  3. Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

  1. Build strong relationships with customers and business partners at store level (cross-selling, building trust, delivering good service, consistency, follow through, being a United brand ambassador and representing the brand positively).
  2. Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & li>
  3. Address store level customer concerns and provide timely and effective solutions to problems.
  4. Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
  5. Weekly or as required, store compliancy walks with customers.
  6. Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

  1. Set expectations with Partners, provide training, coaching & mentoring.

Process Compliances:

Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

  1. Lead store level customer store/calibration walks.
  2. Lead process adoption in Salesforce.
  3. Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
  4. In-Store Specials.
  5. Conduct Visitation Audits & manage Case management for issues and escalations.

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