Client Experience Leader, Commercial/Personal Insurance
4 weeks ago
Client Experience Leader, Commercial/Personal Insurance - 9887 - IW-9887Date of modification: October 29, 2025Job number: IW-9887DetailJob title: Client Experience Leader, Commercial/Personal Insurance - 9887DescriptionThe OpportunityOur client is looking for a Client Experience Leader to support and guide their Commercial and Personal Lines servicing teams. In this leadership role, you’ll be responsible for developing team members, ensuring workflow consistency, and driving operational performance. You’ll also champion system optimization, data quality, and contribute directly to complex client solutions when needed. This is an opportunity to lead a strong service team in a well-established brokerage environment.The EmployerOur client is a respected insurance brokerage known for its high-touch client service and commitment to operational excellence. With a collaborative internal culture and a track record of strong industry relationships, this brokerage is focused on continuous improvement, professional development, and client retention.About YouYou’re a proactive leader with a strong foundation in both Commercial and Personal Lines insurance. You excel in coaching teams, streamlining workflows, and supporting technology-driven service delivery. You're skilled at collaborating across departments and can step into client-facing situations when needed to ensure a seamless experience.Necessary Qualifications Include7+ years of experience in a brokerage setting (Commercial and/or Personal Lines)Level 2 General Insurance License (Level 3 is an asset)Proven team leadership or mentorship experienceStrong technical knowledge of commercial placements and personal lines marketsProficiency in brokerage management systems (e.g., Applied Epic)CAIB, CIP, or equivalent designations are considered assetsExcellent communication, coaching, and problem-solving abilitiesWhat’s in It for YouCompetitive salary in the rangeCollaborative and supportive team cultureHybrid work arrangement for improved work-life balanceOpportunity to lead a well-established team and influence process improvementsA role that balances internal leadership with occasional client engagementAbout UsDGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach key influencers and passive candidates nationally.Interested candidates, please contact Kim Ehman at 587-885-1849 or forward your resume in confidence to kimInformationJob Type: Full-TimeEducation: CAIB, CIP, CIP Partial Completion, Insurance License Level IIExpertise: Broker-Customer Service , Broker Management , Broker-Commercial , Broker-PersonalMinimum experience required: 7 to 10 Years #J-18808-Ljbffr
-
Calgary, Canada DGA Careers Full timeThe Client Experience LeaderOur client is a Client Experience Leader to support and guide their Commercial and Personal Lines servicing teams. In this leadership role, you’ll be responsible for developing team members, ensuring workflow consistency, and driving operational performance. You’ll also champion system optimization, data quality, and...
-
Calgary, Canada DGA Careers Full timeThe Client Experience LeaderOur client is a Client Experience Leader to support and guide their Commercial and Personal Lines servicing teams. In this leadership role, you’ll be responsible for developing team members, ensuring workflow consistency, and driving operational performance. You’ll also champion system optimization, data quality, and...
-
Calgary, Canada DGA Careers Full timeClient Experience Leader, Commercial/Personal Insurance - 9887 - IW-9887Date of modification: October 29, 2025Job number: IW-9887DetailJob title: Client Experience Leader, Commercial/Personal Insurance - 9887DescriptionThe OpportunityOur client is looking for a Client Experience Leader to support and guide their Commercial and Personal Lines servicing teams....
-
Calgary, Canada DGA Careers Full timeClient Experience Leader, Commercial/Personal Insurance - 9887 - IW-9887 Date of modification: October 29, 2025 Job number: IW-9887 Detail Job title: Client Experience Leader, Commercial/Personal Insurance - 9887 Description The Opportunity Our client is looking for a Client Experience Leader to support and guide their Commercial and Personal Lines...
-
Client Experience Leader
3 weeks ago
Calgary, Canada Wilson M. Beck Insurance Alberta Full timeExecutive Assistant, People & Culture Manager at Wilson M. Beck Insurance Services (Alberta) Inc.Client Experience LeaderJob OverviewThe Client Experience Leader plays a central leadership role in guiding and supporting WMB Alberta’s servicing teams across Commercial and Personal Lines. This position is responsible for the performance, technical accuracy,...
-
Client Experience Leader
3 weeks ago
Calgary, Canada Wilson M. Beck Insurance Alberta Full timeExecutive Assistant, People & Culture Manager at Wilson M. Beck Insurance Services (Alberta) Inc.Client Experience LeaderJob OverviewThe Client Experience Leader plays a central leadership role in guiding and supporting WMB Alberta’s servicing teams across Commercial and Personal Lines. This position is responsible for the performance, technical accuracy,...
-
Client Experience Leader
1 week ago
Calgary, Canada Wilson M. Beck Insurance Services Full timeJob Overview: The Client Experience Leader plays a central leadership role in guiding and supporting WMB Alberta's servicing teams across Commercial and Personal Lines. This position is responsible for the performance, technical accuracy, and professional growth of the Account Management group. Working closely with leadership, this individual ensures...
-
Client Advisor, Commercial Insurance
6 days ago
Calgary - Acera, Canada Acera Insurance Full time $60,000 - $90,000 per yearWe put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. Our people are:Encouraged to challenge the status quo and never stop learning in their commitment to excellence.Empowered with a sense of accountability and autonomy to take...
-
Client Advisor, Commercial Insurance
3 weeks ago
Calgary, Canada Acera Insurance Services Ltd. Full timeWe put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. Our people are: - Encouraged to challenge the status quo and never stop learning in their commitment to excellence. - Empowered with a sense of accountability and autonomy to take...
-
Client Advisor, Commercial Insurance
7 days ago
Calgary, Canada Acera Insurance Services Ltd. Full timeWe put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _ Empowered with a sense of accountability and autonomy to...
