Program Manager

Program Manager (Pharmaceutical Program, Oncology) - Remote Apply for the Program Manager (Pharmaceutical Program, Oncology) - Remote role at Sentrex Health Solutions. Position Type: Full Time Department: Patient Programs Work Location: Canada Work Arrangement: Remote Work Hours: Standard Business Hours Monday to Friday About Sentrex Health Solutions A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. Our core capabilities include Specialty Pharmacy Services, Customized Warehouse and Distribution Solutions, Patient Support Programs, Strategic Creative Services, and HCP & Clinic Services. Why Join Us We are 100% Canadian with locations across the country. State-of-the-art facilities to provide high-quality products and services. The opportunity to be part of a winning, high‑performing team. Collaborative, engaging workplace culture – we are passionate about our people. Flexible working environment that promotes a healthy work‑life balance. Diverse and inclusive culture where your talent and commitment to excellence are welcomed and valued. High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year. The Opportunity Reporting to the Director of Oncology, the Program Manager is responsible for the management, planning, and implementation of specific programs and portfolios. The role combines project management, performance analytics, client management, case management, and people skills. Successful candidates are positive, driven, and committed to building outstanding and innovative support programs. What You Will Do Oversee overall performance of the program and its associated services, including reimbursement, patient coordination, and medication management. Become the reimbursement expert for each therapeutic area managed, developing training content and ensuring team context within the therapeutic landscape. Manage stakeholder escalations appropriately. Continuously evaluate program strengths, weaknesses, and potential areas for improvement. Recommend and help implement operational changes through a robust change management process. Collaborate with the analytics team to design, produce, and deliver all program‑related reporting. Work with internal departments, including Client Solutions Managers, to ensure optimal client communications and relationships. Assist with quality assurance and improvement initiatives, overseeing CAPA activities. Oversee Patient Care Navigators and Pharmacists, ensuring proper documentation and follow‑up calls. Monitor staff performance to assess training needs and requirements. Provide staffing input and recommend changes for adequate scheduling. Lead program design and development activities such as documentation, SOPs, flows, and charts. Manage project technical setup, including telephony, data collection tools, and reporting. Handle day‑to‑day project activities and provide patient support as needed. Participate in consulting and research projects to support departmental initiatives. Communicate program status to account manager/project director on a scheduled basis. Perform additional duties as directed by your manager. Qualifications University degree in Pharmacy or Nursing required. Active Pharmacy or Nursing license in good standing required. Broad knowledge of business administration, accounting, sales, marketing, or related fields. Experience in oncology required. 1–3 years of management experience preferred. Expertise in reimbursement, patient assistance programs, database functionality, and operational policies. Understanding of technology trends and strategic business impact on key clients. Knowledge of full‑service call center programs. Ability to interpret financial data and manage a budget. Strong customer/client management background. Exceptional project management skills and experience executing projects from vision to implementation. Strong analytical and problem‑solving skills with a track record of new concept development. Critical thinking and innovative solution skills for internal and external stakeholders. Interpersonal and leadership skills; ability to develop and grow talent. What Makes You a Great Fit Commitment to providing a high level of service to internal and external clients. Highly adaptable with a track record of success during times of growth and change. Proven ability to develop trust and influence at multiple levels. Effective, candid communication style. Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders. Benefits Competitive salary and generous vacation entitlement. Wellness Program (5 paid days off for well‑being). Paid sick days. Comprehensive benefits package including Dental & Extended Health Benefits, AD&D, LTD, and life insurance. Employee & Family Assistance Program. RRSP Matching Program. EEO and Accommodations Sentrex Health Solutions is a proud equal‑opportunity employer committed to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members. Accommodations can be made available upon request for candidates during the selection process. Application We encourage all qualified candidates to apply. If your experience differs from the ideal qualifications, we still welcome your application to learn more about your potential fit. #J-18808-Ljbffr