Bilingual Customer Success Specialist | Montreal

Bilingual Customer Success Specialist | Montreal 3 weeks ago Be among the first 25 applicants (French will follow) Job title: Customer Success Specialist Location: Montreal - in person Contract type: 6 months contract that could lead to a permanent contract - 40h a week Starting date: As soon as possible You want a role that combines Passion and Curiosity? We got you We’re looking for a Customer Success Specialist who thrives on solving problems, building trust quickly, and turning customers into engaged advocates. But First, a Bit Of Context About The Role You’ll be the bridge between our Support and Customer Success teams, taking ownership of customers who need an extra layer of care and strategic guidance. Your mission: understand the root cause behind customer challenges, propose solutions, and re-engage them with our platform’s value. What Your Key Responsibilities Will Look Like Proactively reach out to customers who may need additional support or engagement. Identify the root cause behind challenges or reduced engagement (e.g., low occupancy, shifting ESG priorities, product fit). Mitigate risks by proposing tailored solutions and highlighting key value drivers. Re‑engage customers through meaningful conversations focused on outcomes, not just features. Collaborate closely with internal teams (Support, Sales, Product) to ensure customer needs are met efficiently. Track and report on engagement trends to identify recurring issues and opportunities for improvement. Work in fast‑paced, 3‑week engagement cycles, making a meaningful impact in a short timeframe. How Success Will Be Measured In This Role This role includes a base salary and a performance‑based variable component linked to customer retention. We are a match if you are Curious and investigative: you love digging into problems until you find the “why.” Empathetic and emotionally intelligent: you can match tone, understand frustration, and defuse tension gracefully. Resilient and confident: you don’t shy away from tough conversations or unhappy customers. Customer‑obsessed: helping people succeed is what drives you. Collaborative: you work closely with teammates and know the team’s playbook by heart. Bilingual (English & French): able to communicate clearly and professionally in both languages. A builder: you love discovering new technologies (including AI) to continuously improve how we serve customers, and you are not afraid to pitch good ideas and make them come to life About Alvéole At Alvéole, we believe in doing work that makes an impact - no matter what position you hold in the organization. Rooted in urban beekeeping, Alvéole has evolved into a thriving organization with a team of over 100 people, working across 70+ cities in Canada, the United-States and Europe. Together, we share a common goal - to create a nature‑positive impact by connecting people to nature in urban settings. Primarily servicing the commercial real estate industry, Alvéole is committed to promoting sustainable practices and creating a positive impact on the environment through our innovative nature solutions. Alvéole’s impact‑driven Culture is centered around its values: We make the customer win We do meaningful work We grow together We share our passion We push boundaries We choose optimism We don’t believe in values for the sake of having them. Alvéole is full of diverse experiences and perspectives, but by necessity our values are what we all have in common - they are what bind us together as an organization, and they are a non‑negotiable commitment to doing things differently. Our values illustrate the ‘how’ behind our approach to work, and we use them as a compass to keep ourselves on the path that will lead us to success the ‘right’ way. Values hold us accountable to the culture we’ve set out to build for our team members, and the impact we’ve committed to making with our product. Our commitment to Inclusion & Belonging At Alvéole, we embrace diversity as a core part of our identity and success. We foster an inclusive environment where individuals from all backgrounds, experiences, and perspectives feel valued. Our team’s unique talents create a vibrant, innovative workplace where everyone can be their authentic selves. We actively seek to attract and retain a diverse workforce, celebrating differences that strengthen us. We encourage applicants needing accommodations to contact talent@alveole.buzz. Seniority level Entry level Employment type Full‑time Job function Other #J-18808-Ljbffr