Adj. aux SHM

MMS Assistant (Part-Time) Location: Mississauga, Ontario, Canada. Job Details Part‑time, minimum 15 hours per week reporting to the Manager, MMS Assistants. Work volumes are received directly from your associated MMS during scheduled hours. The position is primarily remote, working from a home office or a specific TD location. Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants. Key Accountabilities CUSTOMER Maximize support in relation to credit administration. Maintain good relationships with partners including follow‑up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary. Gather client documentation after initial MMS customer meeting and process credit application. Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments. Support customer journey through the deal process while responding to any mortgage suite details product/policy for clarification. SHAREHOLDER Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests. Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets. Meet and, where possible, exceed timeline commitments by processing transactions and replying to requests accurately and on time. Partner with administrative support groups to facilitate the end‑to‑end credit decision process. Support the achievement of business objectives by supporting sales goals. Understand and apply bank and business channel operating policies and procedures. Contribute to business objectives for Operational Excellence and support process improvement opportunities. Escalate non‑standard or high‑risk transactions/activities as necessary. Be knowledgeable of and comply with Bank Code of Conduct. Be knowledgeable about the full mortgage suite of products and services. EMPLOYEE / TEAM Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork, and ensure timely communication of issues/points of interest. Support the team by continuously enhancing knowledge/expertise in own area and participating in knowledge transfer within the team and business unit. Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions. Participate in team meetings, employee surveys, action planning, and training sessions. Contribute to the success of the team by willingly assisting others in the completion of assigned duties. Contribute to a fair, positive and equitable environment that supports a diverse workforce. Act as a brand ambassador for your business area/function and the bank, both internally and/or externally. BREADTH & DEPTH Requires established customer service skills to perform a range of routine activities and multi‑step customer transactions, generally with limited financial impact. Requires a broad knowledge regarding the basic product suite of business supported. Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others. Identifies and assesses customer problems in straightforward situations using standard procedures, and escalates non‑standard issues internally; typically addressing routine requests requiring minimal discretion. Impacts team results through the quality of the services or information provided to customers. Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area. Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood. Requires working knowledge and skills developed through formal training or work experience. Reports to a Manager or above. The Ideal Candidate Will Minimum 1 year working in a client facing and/or administrative role. Have mortgage/credit lending experience. Have superior computer/technology skills. Have superior proficiency with the MS Office suite, including Word, Excel and PowerPoint. Be highly organized and a self‑starter, able to work independently and multitask in a fast‑paced, competitive market. Demonstrate excellent time‑management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as a business‑partner perspective. Demonstrate high‑level accuracy and attention to detail. Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills. Be willing to work variable hours, including evenings and weekends. Be bilingual (English/French), or other language requirements as needed. Compensation $23.37 - $31.20 CAD. #J-18808-Ljbffr