Professional Services Consultant

Company Overview Nulogy is a technology company with a vision of greater collaboration and agility within the supply chain. Nulogy’s software platform enables Consumer Packaged Goods (CPG) companies and their contracted (external) network of manufacturers and packagers to reduce waste, reduce costs, and better serve their customers. Nulogy’s technology is currently being leveraged within the world’s leading CPG organizations (including brands like Colgate-Palmolive, L’Oréal, and P&G) and has become synonymous with best‑of‑breed supply‑chain solutions. Nulogy has grown rapidly over the last decade and is proud to be recognized with a variety of awards including Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada’s Most Admired Corporate Culture. It has also received multiple awards for company culture, most recently Canada’s Top Small & Medium Employer award 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025. By joining Nulogy, you’ll be part of a culture of capable and motivated individuals solving challenging problems daily with the potential to make a global impact. YOUR MISSION As a Professional Services Consultant you will lead the implementation of Nulogy’s Platform for new customers with support from other consultants. You will be the prime point of contact during the customer implementation process, leveraging your skills in Project Management, Customer Relationship Management and Product and Domain Knowledge to onboard customers to Nulogy effectively and efficiently. Key Responsibilities Facilitate on‑site Business Process Mapping (BPM) sessions with customers and collect information that will guide the development of Workflows and Standard Operating Procedures Support and lead implementation projects including BPM, Go‑Live, Consulting engagements (General & Check Up) with a focus on project success Smart Factory Solution: Determine what data is required from customer machines and ensure that data is being correctly collected. This will require ability to work with unfamiliar equipment to determine the best means for data collection Configure sensors and servers to communicate with customer equipment Work with customers to ensure that all hardware can communicate back to Nulogy Smart Factory servers Set up direct communication with control systems on customer equipment, including PLCs, controllers and existing outputs Set up communication of data collected to Nulogy Smart Factory servers Work with the customer’s maintenance team and IT team in the above tasks Project Management: Ensure all key project tasks and milestones are captured, completed and communicated according to timelines while managing competing priorities Customer Relationship Management: Provide excellent customer service with a focus on long‑term relationship success and stability; be persuasive and manage customer expectations Product and Domain Knowledge: Demonstrate knowledge of customer workflows, business processes, Nulogy software and service offerings; productively engage with other teams to share this knowledge and provide feedback Train and mentor customer shop floor, front office and management users in the use of our platform Identify risks and mitigate effectively, with support from your manager as required Assist customers with data migration activities related to Go‑Live Identify and action internal & customer‑facing continuous improvement opportunities Buddy up with Nu‑Hires and guide them through a successful onboarding experience About You Post‑secondary degree or diploma Minimum 3 years experience in a similar role implementing SaaS enterprise platforms, or working in a similar capacity in major supply chains or manufacturing Thoroughness and attention to detail: Able to ensure all key project tasks and milestones are captured, completed and communicated according to timelines; organized and hardworking Logical thought process: Utilizes the “5 whys”, narrowing down possible solutions based on available constraints and making strong judgment calls given limited information Written and verbal communication skills: Strong presence, able to articulate complex concepts accurately, logical structure in presenting ideas in written and verbal communications Process focus: Understands the importance of building and maintaining process Friendly, empathetic, patient, and personable even under stressful circumstances Eager to build lasting relationships with our customers and their employees Able to work from home while not travelling to or working from customer facilities Legally entitled to work in North America Holds a valid driver’s license and passport Travel averages 40‑60% each month Must be willing and able to travel internationally All prospective employees must pass a reference and background check NICE TO HAVE Proximity to a major logistics hub an asset Basic knowledge of networking Basic knowledge of PLC programming Bilingual (English/Spanish) abilities, including verbal and written communication skills WHY NULOGY We’re solving problems that no one has been able to solve before. This is an opportunity to join a team that is transforming the way that supply chains are structured. Benefits Competitive benefits package: Group benefit plan including health, dental, and vision that start on day one—benefit premiums are fully paid by the employer; parental leave: 100% top‑up for 15 weeks for any parent or biological or adopted children; flexible paid vacation policy; RRSP matching program, 401(k) program. Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply. #J-18808-Ljbffr