Insurance Advisor

OverviewWe care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD, you\'ll be passionate about understanding our customers. You\'ll consistently deliver legendary customer service by providing each caller with the right solutions for their unique insurance needs.What You’ll DoAs the voice of TD, you\'ll be passionate about understanding our customers while having value based advice conversations. Whether you’re assisting in-bound callers with the exciting purchase of their first home or vehicle to complex inquiries on existing insurance policies, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique insurance needs.As a valued member of our Contact Centre Team, you will:Make people’s day: strive to deliver an outstanding customer service experience by deepening relations through value based advice conversations, friendly support through your knowledge of TD products, services and solutions.Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.Where You\'ll WorkAfter completing in-person training and onboarding sessions, the role operates in a hybrid workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD premise at least 4 days a week and you have flexibility to work from your secure, private home office on other days that meets minimum system requirements (e.g., high speed internet). Please be advised that hybrid model details may change based on business needs/requirements. The hiring manager will provide more information about how this works for their team.What You Need to SucceedWe’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.Post secondary education and/or relevant experienceMust be available to work Monday- Friday between 8am-11pm and Saturdays between 8am-8pmExceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with value based advice conversations. (Preference given to those with experience in financial or service industries.)Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).Flexibility, resiliency, and a positive attitude when responding to challenging situations.Ability to work both independently and as part of a team.Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.Ability to communicate effectively with customers and colleagues, both verbally and in writing.General Insurance (Ex: Other Than Life for Ontario) and/or license in your home province is an asset.Additional InformationWe\u2019re delighted that you\u2019re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we\u2019re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you\u2019re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You\u2019ll have regular career, development, and performance conversations with your manager, to identify your areas of interest and develop an effective career plan. Whether you enjoy influencing and leading others, or you are an innovative thinker that enjoys business planning and working on initiatives, there are many different career paths within our organization at TD – and we\u2019re committed to helping you identify opportunities that support your goals. You will also have access to mentoring programs to help you unlock future opportunities.Training & Onboarding We are hosting in-person training and onboarding sessions in Saint John for 11 weeks to ensure you’ve got everything you need to succeed in your new role. The training will require your commitment and will include but not limited to licensing, systems, and procedures.Who We AreAs part of TD Bank Group, one of Canada\'s largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us. As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.Additional InformationPlease be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development: If you\u2019re interested in a specific career path or are looking to build certain skills, you\u2019ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we\u2019re committed to helping you identify opportunities that support your goals.Training & Onboarding: We will provide training and onboarding sessions to ensure that you\u2019ve got everything you need to succeed in your new role.Interview Process: We\u2019ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation: Your accessibility is important to us. Please let us know if you\u2019d like accommodations to help us remove barriers so that you can participate throughout the interview process.Language Requirement (Quebec Only): Sans Objet #J-18808-Ljbffr